Service Domain Lead

About the role

The Service Domain Lead is responsible for the overall leadership, delivery, operational performance, and strategic direction of the workstream. The Service Domain Lead serves as the primary customer-facing leader and maintains accountability for workforce management, service delivery, operational excellence, contract performance, and program growth.

This position also functions as a Site Lead and provides leadership oversight across all locations, workstreams, Site Leads, Supervisors, and SMEs. The Service Domain Lead establishes priorities, removes organizational barriers, drives accountability, and ensures alignment between customer expectations, contractual requirements, and operational execution.

The Service Domain Lead focuses on leading the business, leading the workforce, and ensuring successful delivery of the program. This role is focused on leadership rather than administrative processing.

Key Responsibilities

• Lead the service domain, setting strategy, operational direction, and ensuring program performance
• Serve as the primary customer representative and final escalation point for issues
• Oversee staffing strategy, workforce planning, and personnel decisions across all teams and sites
• Monitor SLAs, operational metrics, risks, and direct responses to critical events
• Provide onsite leadership and coordinate with PMO, facilities, and local teams to maintain operational readiness.

Here's What You Need

• Master's degree + 8 years of relevant experience, OR Bachelor's degree + 12 years of relevant experience (including prior program/project leadership)
• Demonstrated experience leading a multi-site services program, including customer and contract management
• Demonstrated leadership experience; setting strategic direction, driving accountability, and developing future leaders
• Strong contract management skills (budget, staffing strategy, resource allocations)

Bonus Points If You Have

• Prior experience as a Program Manager on a similar cleared, multi-site program
• PMP or equivalent program/project management certification
• Experience managing a program through growth, re-compete, or staffing transitions

Security Requirements

• TS/SCI with polygraph level clearance required

Pay and benefits

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$118,700—$225,100 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.