Service Logistics Coordinator

About the role

As a Service Logistics Coordinator, you will be responsible for a variety of logistics and material handling tasks, including shipping and receiving, scrap removal, recycling, tracking and delivering parts, scheduling pickups, and completing shipping documentation. You will verify incoming shipments against packing slips and confirm orders in ServiceMax. A key part of this role involves supporting your team by actively sharing information and assisting peers when needed.

Responsibilities

• Essential functions -essential functions, including how an individual is to perform them and the frequency with which the tasks are performed; the tasks must be part of the job function and truly necessary or required to perform the job.
• Job duties to include but are not limited to;

• Maintain clear, professional, and effective communication in both verbal and written forms across all levels of the organization.
• Develop and sustain collaborative relationships with the Field Service Team and Logistics personnel to ensure alignment with customer requirements and timely fulfillment of parts needs.
• Implement cost-control measures wherever possible to enhance operational efficiency and support budgetary goals.
• Demonstrate flexibility in work schedule, including availability for travel, overtime, and non-standard hours as required by business demands.
• Ensure full compliance with company health, safety, and environmental policies and procedures at all times.
• Adhere strictly to all applicable U.S. export control laws and security regulations.
• Perform additional responsibilities and tasks as assigned to support departmental and organizational objectives.

Required/Preferred

• High School Diploma or GED required
• Preferred education Associate's Degree/Related Trade Certification (Equivalence achieved through comparative work and life experience of 2-3 years is acceptable

Years of Experience: 2-3

Education Level: High school Diploma or GED required

Additional Qualifications

Minimum of 2-3 years' experience directly involved with organizing and accounting for parts, shipments. While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.

Technical Knowledge, Skills and Abilities

• Strong communication skills with a focus on customer service and teamwork.
• Highly responsive to customer needs; must be available for short-notice travel.
• Well-organized with strong interpersonal and communication abilities.
• Proficient in ERP systems, including SAP.
• Demonstrates excellent customer service skills and ability to handle stressful situations.
• Self-motivated, dependable, and accountable.
• Professional and effective telephone communication skills.
• Physically capable of lifting/carrying up to 50 lbs and pushing/pulling up to 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Comfortable working in physically demanding environments requiring bending, twisting, and full body mobility.
• Able to follow safety procedures and work in extreme or hazardous conditions (e.g., high temperatures, humidity, noise, confined spaces).
• Skilled in reading and interpreting technical and operational information.
• Capable of managing multiple complex tasks and shifting priorities effectively.
• Strong time management and ability to meet deadlines.
• Continuous improvement mindset with a focus on process efficiency.
• Understanding of inventory control and warehouse operations

Additional Information: We offer

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

The total compensation for this position ranges from $ $47,700.00 - $111,300.00/yr (Salary to be determined by the education, experience, knowledge, skills, & abilities of the applicant and the alignment with the internal team & market data). This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. The comprehensive benefits package includes medical, dental & vision insurance; 401(k) with company match; paid time off; and other benefits. For details, please visit the Rewards & Benefits tab on our main careers page at Careers | Smiths Detection.

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