Service Manager - Additional Services

About the role

1102 Commerce Dr. Chicago, Illinois 60134

Position Summary

The Service Manager of Additional Services is responsible for overseeing a team of Additional Service Technicians delivering specialty pest solutions, including termite control, mosquito treatments, wildlife removal, and insulation services. This role drives technician performance through training, quality assurance, and operational oversight while ensuring outstanding customer experience and supporting revenue growth.

Responsibilities

• Develop and grow Additional Service Technicians through onboarding support, structured field training, and performance management.
• Ensure service quality, safety, and compliance through ride-alongs, ticket audits, equipment inspections, and adherence to company and regulatory standards.
• Own the customer experience by resolving service issues, auditing accounts, reviewing feedback, and coaching technicians to improve satisfaction.
• Support revenue growth by identifying service opportunities, reinforcing sales assist behaviors, and partnering with Sales, Field Managers, and the General Manager.
• Oversee operational efficiency including inventory, equipment, routing, GPS data, and service effectiveness.
• Provide field support by completing routes as needed and responding to urgent or high-priority service requests.

Qualifications and Requirements

• 1+ years of pest control experience and previous management experience preferred
• Must be 21 years of age or older
• Possess a valid driver's license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role
• Earn and maintain state-required training and pest control licensing if applicable (provided).
• High School Diploma or GED, preferred

Physical Demands and Working Requirements

• Requires prolonged periods of sitting at a desk or workstation
• Frequent use of hands and fingers for typing and using a computer mouse
• Occasionally lift and carry office materials or supplies up to 25 pounds
• Requires clear vision for reading documents, computer screens, and other office materials
• Work is inside a climate-controlled office with quiet to moderate noise level

Additional information

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

The candidate's applicable education and experience will determine where a candidate falls in the position range.