Service Manager

About the role

You belong at a company that treats you like an Owner!

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

At SitePro Rentals, great service starts with great people. We work hard, look out for one another, and take pride in doing things the right way-safely, honestly, and with our customers in mind.

As our Service Manager, you'll lead the team that keeps our customers and their equipment moving. You'll set the standard for safety, service, quality, and accountability while building a team people are proud to be part of. If you enjoy developing people, solving problems, and seeing the results of a well-run operation, this is a place where you can make a real impact.

How You'll Make a Difference

You'll bring leadership and direction to our Service Department while creating an environment where people can do their best work. You'll balance customer satisfaction, team development, safety, and financial performance-building trust with customers while helping SitePro grow the right way.

What You'll Do

• Lead and develop the team. Coach, train, hire, and support Service team members while setting clear expectations for quality, efficiency, accountability, and growth.
• Own the operation. Manage Service Department performance, including P&L, workflow, repair quoting and invoicing, pricing, fleet expenses, tooling, supplies, facilities, and other department needs.
• Make safety personal. Lead safety meetings, reinforce near-miss reporting, partner on incident investigations, and help create a workplace where everyone takes responsibility for getting home safely.
• Take care of our customers and grow the business. Build strong relationships through regular customer visits, resolve challenges fairly, partner with manufacturers and Account Managers, and identify opportunities to grow profitable service revenue.

What You'll Bring

• A high school diploma or GED is required; a bachelor's degree or equivalent experience is preferred.
• Leadership or supervisory experience with the ability to coach, motivate, develop, and hold a team accountable.
• Strong communication, customer service, business, problem-solving, and financial skills, along with proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.
• Mechanical aptitude and technical knowledge are preferred, with 2+ years of forklift repair or related industry experience a plus. This role also requires frequent standing, walking, bending, and twisting, with the ability to lift up to 40 pounds.

Job Details

Pay Type: Salary