Service Manager - Liquid Financing, VP

Purpose of the role

To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them.

Accountabilities

• Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.
• Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring.
• Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience.
• Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning.
• Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations.
• Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

Additional information

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Embark on a transformative journey as a Service Manager - Liquid Financing, VP. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. Within Liquid Financing we have an obsession to continuing growing our business to become the most integrated financing provider.

Our focus is on harnessing modern tools, automation, and AI to drive efficiency, standardization and operational excellence partnering between technology, business, and clients. This role is at the heart of this continued transformative journey and offers a unique opportunity to shape the future of a growing function.

To be successful as a Service Manager, Liquid Financing - VP, you should have:

• Support and transformed a successful production services organization in an Investment Banking capacity
• Excellent communication skills, able to articulate technical issues back to stakeholders and clients of the firm
• Ability to guide a dynamic environment, leveraging your team to best effect the outcome of a growing business unit
• Experience of establishing and supporting a team of technologists who are embedded in a DevOps model for delivery of mission critical software in a controlled environment

Other highly valued skills include

• Experience with tools such as Autosys and ITRS Geneos
• Previous technical experience and affinity with various operating systems, Unix, RDBMS environments, and cloud/virtualized infrastructure platforms
• Possess and demonstrate Reliability Engineering Fundamentals, designing for availability, scalability, and resiliency, treating Operations as an engineering problem not manual support

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our, New York, NY office.

Minimum Salary: $170,000

Pay and benefits

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.