Service Manager, Phoenix, AZ

Key Responsibilities

• Champion Service & Optimization guidelines and best practices across the team.
• Drive continuous improvement in KPI performance and field operations by identifying actions, completing tasks assigned in DMBs, and escalating blockers quickly.
• Lead your team's participation in daily DMB meetings, coming prepared to discuss KPI progress and action plans for underperforming metrics.

• Own environmental, health, and safety compliance for the service team, and train every employee to work safely and productively in the shop and on customer sites.
• Review work orders and time reports for accuracy to keep billing clean and accounts receivable on track.
• Resolve warranty issues, product recalls, operational problems, premature failures, and other equipment concerns on products we sell and service.

• Keep communication flowing within the team so technicians are scheduled and dispatched by skill level, efficiency, and training needs.
• Recruit, interview, hire, and develop technicians to meet workload demands and company and customer expectations.
• Meet with customers in your territory to strengthen satisfaction and retention and uncover new service opportunities.

• Lead and direct field technicians in equipment repair, maintenance, start-up, operation, and related work to deliver an outstanding customer experience.
• Forecast, monitor, and report financial performance against plan.
• Coordinate, prioritize, and resolve issues for a skilled, experienced technical team.
• Guide a seasoned team toward established programs and objectives.

Build lasting customer relationships through regular contact and feedback. Respond to key customer concerns and lead satisfaction investigations that produce clear improvement plans.

Required Qualifications

• High School Diploma or GED.
• 3+ years of experience working in the Commercial HVAC industry.
• 3+ years of experience managing or leading a team of technicians.
• Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.
• Valid and current Driver's License and can be insurable by the company's insurance.

Pay and benefits

Bachelor's degree in Business Management or Engineering. Experience growing a service agreement base and planned maintenance programs. Working knowledge of commercial HVAC systems. Technical aptitude, knowledge of local building codes, and the resourcefulness to develop solutions with the tools at hand.

Strong computer skills, including MS Word, Excel, and Outlook, and the ability to navigate Salesforce.com, ServiceMax, ERP, and other business applications. Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including: Health Care:

Benefits

Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate.

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 16 October 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.