Service Partner Business Development Manager

About the role

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

The Service Partner Business Development Manager drives profitable growth of Hiab’s aftermarket service business through indirect service partners within a defined region. He/she is accountable for maximizing spare parts and service revenue, strengthening partner performance and capability, expanding service product adoption, and ensuring consistent partner operating standards. He/she also acts as a point of contact for partners regarding warranty processes, technical support, and technical training.

Key responsibilities

• Develop partner aftermarket business by maximising installed base utilisation and providing commercial guidance
• Set targets, monitor KPIs, and performance manage partners to drive sustainable parts and service sales growth.
• Conduct regular performance reviews and audits, collaborate with equipment sales teams on partner alignment and effectiveness.
• Identify market gaps and growth opportunities through data driven analysis.
• Increase spare parts capture rates across all products through the partner network
• Drive adoption and sales of service contracts, digital products, and other service offerings
• Propose and develop parts sales campaigns in coordination with the e-commerce team
• Manage indirect service pricing, partner discounts, and incentive structures in alignment with the

Services division and pricing teams

• Ensure partner compliance with Hiab brand, marketing, and operating standards
• Extend service partner network for an optimal market coverage. Identify, evaluate and onboard new partners in the area.
• Ensure partners are equipped to deliver consistent, high quality service aligned with Hiab standards.

What we are looking for

• Ability to drive profitable growth through data driven decisions and value based selling
• Ability to use installed base analytics and translate market insights into actionable plans
• Proficiency in managing and developing partner relationships
• Ability to manage and optimize partner channels
• Strong interpersonal skills, ability to quickly build rapport with partners
• Open-minded and value focused working approach, seeks to provide solutions for our customers by co-operating closely with relevant parties
• Results and achievement driven, able to make decisions based on data
• Prosper diversity and inclusion

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

• Contract Type: Permanent
• Salary: € 55k – € 70k Gross Annual Salary (RAL), based on experience

Note: The final offer within this range will be determined exclusively by objective, gender-neutral criteria, such as the candidate's specific skills, professional experience, and technical competencies demonstrated during the interview process.

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Metalmeccanico Industria & Company collective agreement Service Partner

Ready to apply?

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.