Service Product Manager

About the role

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• Service Product Manager
• Location: Los Alamitos, CA, US
• Requisition ID: 10707

What You Will Be Doing

Product Development

• Defines value-added competitive Service offering roadmap, which includes service contracts and professional services
• Performs competitive benchmarking to determine market offerings and pricing trends
• Performs necessary analytics to determine offering viability and set pricing
• Manages profitability of portfolio Independently manages relationship with Seiko Epson to monitor product development process and makes recommendations for meeting market needs and negotiate tradeoffs

Product Management

• Responsible for achieving revenue and gross profit targets for EAI’s service offerings sales
• Prepares bottom-up service revenue forecasts
• Monitors sales performance, identifies and solves problems that stand in the way of achieving sales targets
• Drives overall marketing of Epson’s service lineup
• Defines customer value proposition (Value selling vs. box selling)Sets service marketing strategy and drives execution
• Makes and substantiates recommendations regarding positioning and pricing of Epson’s service products
• Responsible for the creation of marketing briefs and provides direction to Marketing
• Communication and Advertising related to execution of key advertising and promotions tactics for assigned product(s)
• Serves as internal and external PR spokesperson and champion for Epson’s service lineup
• Prepares necessary materials for and participates in the training of Sales Team on service offerings
• Responsible for service product launches and defines/includes launch plan in launch factory process and oversees structured processes for a complete product launch

Relationship Management

• Responsible for hiring, motivating, evaluating, and developing group/department personnel.
• Provides coaching and mentoring to team members.
• Advises management and provides recommendations on personnel and problematic conditions that require escalation.
• Builds strong relationships with cross functional peers and senior management to best meet company goals and objectives.
• Manages and leverages relationships with vendors for a specific product/service (best price/ product, etc.).
• Maintains professional relationships with peers in other corporations and outside organizations.
• Department Management: Operates within budgetary constraints.
• Participates in the development of annual budget forecasts; updating and reconciling operating and budget plans as required.
• Develops and maintains written departmental standards and procedures.
• Directly contributes to the development of tactical and annual operating plans by defining goals and objectives for the group.

What You Will Bring

• 10+ years of senior managerial or highly specialized experience
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
• Product-management experience supporting service offerings, service contracts, warranties, professional services or related lifecycle programs.
• Strong financial acumen and demonstrated experience with cost analysis, pricing, bid review and portfolio profitability management.
• Ability to influence across functions, provide clear direction and respectfully challenge assumptions or proposals to achieve the best business outcome.
• Experience partnering with Sales, Product Management, Service and Support, Marketing Communications, Finance, Operations and Seiko Epson Corporation or comparable global stakeholders.
• Demonstrated Epson Product Management experience and broad product knowledge, with the ability to connect service strategy across multiple product categories, customer needs and go-to-market motions.
• Demonstrated ability to lead service-related product launches, create promotional programs and equip sales teams to communicate customer value

Employee Benefits

• In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.
• Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
• Generous paid time off, including sick time, vacation, and holidays
• Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
• 401K plan with company matching
• Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

• The starting annual base pay for this role is between USD $151,152 and $198,388.
• Please note that this position’s salary range may include multiple levels.
• The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
• The base pay range is subject to change and may be modified in the future.

• Epson America, Inc. is an Equal Opportunity Employer.
• #LI-Hybrid

Job Segment

Product Manager, Communications, Marketing Communications, Outside Sales, Marketing, Operations, Sales

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