Service Specialist/Receptionist

About the role

We are seeking a professional, adaptable, and hospitality-driven Receptionist / Office Services Associate to support our client's Austin office. While reception and hospitality are core responsibilities, this is not a front desk-only position. The role supports a variety of workplace, administrative, and operational functions as business needs evolve.

The ideal candidate is service-oriented, organized, dependable, and willing to learn new responsibilities. Wipro is looking for someone who can grow into a well-rounded workplace support resource and contribute beyond traditional reception duties.

• Location: Austin, TX
• Pay: 20-22.50hr
• Schedule - Monday-Friday, 8:00 AM-5:00 PM

Core Responsibilities

Reception & Visitor Experience

• Provide front desk coverage and manage daily reception operations.
• Greet employees, clients, visitors, and vendors professionally.
• Coordinate visitor registration, badge issuance, and guest access.
• Monitor and respond to incoming phone calls and emails.
• Maintain a welcoming, organized, and professional reception environment.

Workplace & Office Services

• Support conference room readiness, meeting setups, and hospitality arrangements.
• Coordinate vendor visits, deliveries, and workplace service requests.
• Monitor office supplies and inventory levels.
• Assist with office moves, seating requests, and workspace readiness.
• Support general office services and workplace experience activities.

Administrative & Operational Support

• Coordinate Certificates of Insurance (COIs) following appropriate training.
• Assist with vendor access requirements and related documentation.
• Support workplace communications and administrative requests.
• Track routine operational tasks and follow through to completion.
• Escalate workplace issues appropriately and follow established procedures.
• Assist with special projects and additional operational responsibilities as assigned.

Required Qualifications

• Professional appearance, demeanor, and communication skills.
• Strong customer service and hospitality mindset.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced office environment.
• Dependable, accountable, and committed to following through on assigned tasks.
• Comfortable interacting with employees, visitors, vendors, and leadership.
• Ability to work independently and collaboratively.
• Positive attitude and willingness to learn new processes and responsibilities.
• Adaptability to changing workplace needs and priorities.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Preferred Qualifications

• 1-2 years of experience in office services, reception, hospitality, workplace operations, or customer service.
• Experience supporting conference rooms, meetings, and workplace events.
• Familiarity with visitor management, vendor coordination, and office inventory processes.
• Previous experience in a corporate or professional office environment.
• Experience providing administrative or operational support beyond traditional reception responsibilities.

• #INDHP
• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.