Service Supervisor

Core Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Safety: To ensure that our team members adhere to all of the Xylem Safety training and protocols for each given task and have the necessary PPE to do so. Promotes a safety focused culture by carrying out and ensuring a regular with every team member with daily safety talks.
• Staff Leadership: Hire, develop, support, supervise and coach multiple direct reports. Execute the established training program for all shop service personnel. Ensure staff adhere to established policies, procedures (safety, operational, equipment care/use,), and stay in compliance with applicable regulations (such as DOT).
• Scope Delivery: Understands the contract and the scope of the project. Works directly with project sales and operations team to ensure the positive delivery of the scope. Schedules and manages field staff in executing scope for the projects. When applicable, provides input during the proposal phase of projects.
• Internal and External Communication: Keep internal stakeholders informed of shop repair activities, as well as risk and mitigation strategies. Ensure Area Manager is informed of repair related updates, safety, production reports, project related issues/scope of work.
• Quality Management: Responsible for effective quality assurance and quality control on all aspects of the service repairs. Analyze data, identify discrepancies, and develop and implement corrective actions.
• Support and help drive all corporate initiatives up to but not limited to Watermark, Concern reporting, point kaizens.

Qualifications

• GED or High School Diploma. Bachelor’s/technical degree preferred.
• 2-3 years’ experience in supervisory role.
• 3-5 years of submersible pump experience required.
• Efficient in Microsoft Office, standard asset systems/software.
• Waste Water System experience and pump experience is a plus.

Day in the Life

In this role, the working environment is based in a shop with the potential for outdoor field support, weather extremities, use of PPE, exposures to high heat and the physical demands may include but not limited to regularly sitting, standing, lifting up to 50 lbs. In addition, this role may require 15-20% of time in the field.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies.

Pay and benefits

The salary range for this position is $90,000 to $110,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

#LI-SUTTONMOORE

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation