Service System Integration Engineer

About the role

• Service System Integration Engineer | Tesla (Vehicle Service)
• Location: PALO ALTO, California | Req ID: 280677 | Job Type: Full-time
• What to Expect

Tesla seeks an innovative Business Integration Engineer in the Technical Operations team to drive the seamless integration of business and regulatory policies with streamlined systems and controls within our Service organization. You’ll build complex payment channel controls, repair correction code governance, and billing audits into reliable, scalable logic that identifies cost-saving opportunities, hardens compliance, and accelerates the transition to automated service experiences.

The nature of this role is multi-disciplinary—you’ll work at the intersection of software product development, compliance, and finance to directly impact billing accuracy, operational efficiency, and risk mitigation. Expect collaboration with diverse teams to test and refine solutions, balancing rapid innovation with robust reliability in a fast-paced environment.

What You'll Do

• Oversee correction-code controls, internal automation, and guardrails for billing audit processes, streamlining workflows in close partnership with Product Managers (PMs), IT, Finance, and Engineering teams
• Structure ambiguous policy or technical scenarios into repeatable frameworks and reliable system logic to cut revenue leakage and strengthen compliance
• Design rule attributes and deploy backend rules engines through regular releases or phased rollouts, while building comprehensive logic documentation for instrumentation and monitoring
• Collaborate directly with field stakeholders to pilot new logics and workflows, gather feedback, and ensure seamless adoption across service operations
• Identify streamlining opportunities, then design and present solutions to senior leadership, prioritizing high-impact changes based on risk assessments, business impact, cost-benefit analyses, and basic UX considerations for intuitive systems
• Develop ROI analyses, automated testing, and feature performance monitoring to quantify impacts, with clear goals and milestones for each iteration to track progress for leadership and stakeholders
• Develop processes to automate reporting and audits, ensuring timely adherence to compliance requirements while driving measurable drops in misuse and higher operational efficiency

What You'll Bring

• Bachelor’s Degree in Computer Science, Engineering, Financial Technology, or a related field, or proven professional experience in technical roles within the automotive, technology, or consulting industries, or equivalent experience
• Proficiency with feature testing, designing user scenarios, and basic UX awareness to build reliable, user-friendly systems in collaboration with stakeholders
• Proficiency in writing production-quality code in Python and SQL (e.g., familiarity with libraries like pandas, NumPy, scikit-learn, and matplotlib) for ROI analysis and performance optimization is highly desirable
• A product management mindset combined with strong analytical skills and business acumen, including the ability to translate policies into system logic and collaborate with non-technical teams in fast-paced environments
• Self-starter qualities with strong attention to detail, organization, collaboration, and time management; ability to multitask, prioritize in ambiguity, and provide structure to unprecedented projects
• Ability to travel up to 25% of the time, as needed for collaboration with field teams or stakeholders

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)

Expected Compensation$112,000 - $253,200/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.