Trek Bikes
Direct Workday career site

Service Technician/Advisor

Location
Madison, WI
Listed
3 days ago

Summary

The Service Advisor is the primary point of contact between customers and the service department. This role evaluates repair needs, recommends appropriate services, and performs quick on-the-spot fixes to help get riders back on their bikes as quickly as possible.

The Service Advisor combines strong cycling knowledge with excellent customer service and organizational skills. Because this position involves frequent conversations with customers to diagnose issues and recommend solutions, we value genuine hospitality along with solid mechanical understanding.

Success in this role requires strong communication, leadership, and problem-solving abilities, as well as the confidence to guide customers through service options and ensure a positive experience from check-in to pickup.

What you'll do

  • Greet customers and assess their bicycle service needs through conversation and visual inspection.
  • Write detailed service tickets and clearly communicate repair recommendations, timelines, and estimated costs.
  • Prioritize and schedule repair work with the service team to maintain an efficient workflow.
  • Communicate repair updates, delays, or additional service needs to customers.
  • Ensure all bikes are properly tagged, documented, and staged throughout the service process.
  • Recommend parts, upgrades, and maintenance packages when appropriate.
  • Maintain clean and organized service intake and staging areas.

What you'll bring to the team

  • Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
  • Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
  • Top-notch communication skills
  • Impressive attention to detail and a love for tinkering 'til you figure it out
  • Eagerness to learn the ins and outs of servicing bicycles
  • A desire to continually learn proper service methods and new technologies
  • Must be able to lift 55 lbs. or more regularly throughout the workday

Trek Benefits

  • Flexible and fun company culture
  • Competitive health care
  • PPO & HDHP medical plan options, Dental insurance, Vision insurance
  • Flexible Spending Accounts (FSA)
  • Free life insurance & optional term life insurance
  • Competitive vacation package
  • 401(k) with match and Employee Stock Ownership Plans (ESOP)
  • 12 weeks of maternity leave with 100% pay
  • Paid company holidays
  • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
  • Employee discounts on all product
  • Deep partner retail discounts

We are an E-Verify employer.

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Madison West

Equal opportunity and legal notices

E-Verify Right to Work Poster: English | Spanish

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Read the original posting

From Trek Bikes's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

Rolev.ai is a job search and application tool for US job seekers. For this Service Technician/Advisor role at Trek Bikes, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.

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Common questions

Where is the Service Technician/Advisor job at Trek Bikes located?

This Service Technician/Advisor position at Trek Bikes is located in Madison, WI. Always check Trek Bikes's application page for specific state eligibility or relocation policies.

How do I apply for the Service Technician/Advisor position at Trek Bikes?

This listing links directly to Trek Bikes's Workday application page. You can apply directly on Trek Bikes's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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