Service Writer

About the role

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Job Summary

The Service Writer is responsible for taking technician recommendations, gauging them for plausibility and following up in a timely manner. The Service Writer is responsible for working cross-functionally to develop proposals for customers. This person owns the repair proposal process and guides the customer through the best options. Service Writer should follow up on all active proposals.

Minimum Qualifications

• High School Diploma or GED
• 2 years’ experience in customer facing environment

Preferred Qualifications

• Associate degree
• 3 - 4 years’ experience in a customer facing environment

Essential Duties and Responsibilities

• Drive sales in assigned territory through outbound efforts to engage, grow and retain customers
• Manages sales process via calls, email, web chats to develop and grow relationships with customers to achieve channel sales goals and program goals
• Assist customers with pricing and availability, order processing and order status
• Resolves issues by working with the customer, territory sales team, and/or any pertinent internal departments
• Acts as liaison between customers and service operations team
• Delivers sales presentations and product updates to service sales team and senior sales manager
• Providing customers with product details – features, benefits, competitive comparison
• Assisting with the promotion of new product launches
• Guiding customers to utilize tools available to confirm correct product
• Continually driving engagement of our customers to all applicable resources and programs
• Reviews resources and business-building tools available for our partners to assist in their success
• Promotes channel programs and benefits of participating in these programs
• Inform and educate on promotional opportunities available to customers to enhance relationship and continue to foster and grow sales

Knowledge, Skills and Abilities

• Excellent written and oral communication skills.
• Effective presentation skills.
• Strong problem-solving skills.
• Ability to work independently.
• Ability to make decisions in the best interest of the customer and the company.
• Ability to multi-task and prioritize activities according to importance and urgency.
• Ability to take initiative and work proactively.
• Ability to react well under pressure.
• Ability to perform and comprehend basic business and financial calculations.
• Demonstrated accuracy and thoroughness.

Compensation

Generac is committed to fair and equitable compensation practices. The salary range for this role based is $23.30 - $32.62/hr. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location.

This role is eligible for variable compensation including short term and long-term incentives. This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
• The employee is regularly required to stand and walk.
• On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.
• The employee must occasionally lift up to 25 pounds.
• Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.