Accenture Federal Services
Government & Public SectorDirect Greenhouse career site

ServiceNow Business Analyst

Pay
$93,400 – $176,200 per year
Location
Washington, DC
Job type
Full-time
Level
Senior
Experience
2+ years
Listed
31 days ago

Skills & highlights for this role

  • TS/SCI clearance
  • business process analysis
  • ServiceNow platform
  • business requirements definition
  • system architecture

Also useful

  • ServiceNow CSA
  • Lean Six Sigma

About the role

Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team and support our client in the Washington D.C. area. In this role, you will apply process improvement and reengineering principles, methodologies, and structured approaches to effect process modernization and quality improvement efforts with an understanding of technical problems and solutions as they relate to the current and future business environment.

Here's what you'll do

  • Analyze business processes by mapping and evaluating as-is process scope, objectives and steps
  • Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones
  • Recommend process, quality, and performance measurement improvements
  • Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders
  • Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes

Here's what you need

  • 2 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, business system requirements definition, or similar
  • 1 year of experience with the ServiceNow platform

Bonus points if you have

  • ServiceNow Certified System Administrator (CSA)
  • Six Sigma, Lean Six Sigma, or similar industry-recognized certification strongly preferred for Senior to Expert levels

Security Clearance

  • Active TS/SCI clearance

Pay and benefits

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$93,400—$176,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

About Accenture Federal Services

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Read the original posting

From Accenture Federal Services's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

Rolev.ai is a job search and application tool for US job seekers. For this ServiceNow Business Analyst role at Accenture Federal Services, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.

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Common questions

What is the salary for the ServiceNow Business Analyst role at Accenture Federal Services?

The ServiceNow Business Analyst posting at Accenture Federal Services states compensation of $93,400 – $176,200 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Accenture Federal Services's official career site.

Where is the ServiceNow Business Analyst job at Accenture Federal Services located?

This ServiceNow Business Analyst position at Accenture Federal Services is located in Washington, DC. Always check Accenture Federal Services's application page for specific state eligibility or relocation policies.

What qualifications are required for ServiceNow Business Analyst at Accenture Federal Services?

For the ServiceNow Business Analyst role, Accenture Federal Services highlights 2+ years of relevant experience; experience with business process analysis, ServiceNow platform, business requirements definition, system architecture. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the ServiceNow Business Analyst position at Accenture Federal Services?

This listing links directly to Accenture Federal Services's Greenhouse application page. You can apply directly on Accenture Federal Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.