ServiceNow Developer

About the role

As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.
• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Required Skills

• 3+ years of software development experience
• 2+ years experience implementing ServiceNow solutions
• 1+ years experience in JavaScript
• 1+ years experience in agile software development
• ServiceNow Certified System Administrator
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain a DHS Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Skills

• ServiceNow Certified Application Developer certification
• Ability to work autonomously/with little oversight to configure, customize, and implement ServiceNow applications using App Engine to meet specific business requirements.
• Develop and maintain advanced scripts, business rules, and client scripts.
• Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.
• Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience.
• Troubleshoot and resolve technical issues related to ServiceNow implementations.
• Strong verbal and written communication skills and the ability collaborate with cross-functional teams
• Strong experience with the agile methodology and experience working on agile scrum teams
• The ability to work effectively in a team-oriented, collaborative environment
• Ability to work in a fast-paced environment
• Attention to detail in all aspects of work and client interaction
• 1+ years of advanced JavaScript
• Strong experience presenting and interfacing with stakeholders
• Active DHS or DoD Secret clearance

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Bot and Third-Party Applications

• Please note that this application must be submitted directly by the applicant for consideration.
• Failure to do so may result in the application being excluded for consideration.
• Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact for assistance.

Working at ICF

• ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
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Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

Pay and benefits

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is

$81,499.00 - $138,549.00

Nationwide Remote Office (US99)