ServiceNow Developer/Implementer

About the role

Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, digital engineering and transformation, and enterprise AI and intelligent automation.

We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel - and the knowledge that outstanding effort is recognized and rewarded.

The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we've described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.

Senior ServiceNow Developer/Implementer

Position Summary

We are seeking an experienced Senior ServiceNow Developer/Implementer to support the design, development, implementation, administration, and ongoing enhancement of the ServiceNow platform. The ideal candidate will possess strong hands-on experience developing workflows, configuring forms, managing user roles and access controls, troubleshooting platform issues, conducting testing activities, and providing operational support across ServiceNow modules and environments.

This role requires strong technical expertise, analytical problem-solving skills, and the ability to collaborate with cross-functional stakeholders to deliver scalable and secure ServiceNow solutions that support enterprise IT service management operations.

Key Responsibilities

ServiceNow Development & Implementation

• Design, configure, develop, and implement ServiceNow solutions across ITSM and related modules.
• Develop and maintain ServiceNow workflows, Flow Designer automations, business rules, UI policies, client scripts, and catalog items.
• Create, modify, and maintain forms, tables, views, and related configurations.
• Configure and customize ServiceNow applications to meet business and operational requirements.
• Support integrations between ServiceNow and external systems/applications.

User Access & Security Administration

• Configure and manage ServiceNow user roles, groups, ACLs (Access Control Lists), and permissions.
• Ensure adherence to security, governance, and least-privilege access principles.
• Support account provisioning, role-based access controls, and audit/compliance requirements.

Troubleshooting & Operational Support

• Troubleshoot and resolve ServiceNow platform issues, incidents, defects, and performance concerns.
• Perform root cause analysis and corrective actions for recurring issues.
• Provide Tier II/III support for ServiceNow-related operational issues and requests.
• Monitor platform health, scheduled jobs, integrations, and system performance.

Testing & Quality Assurance

• Develop and execute unit, integration, regression, and user acceptance testing (UAT) plans.
• Validate functionality following upgrades, patches, and enhancements.
• Support change management and deployment activities across development, test, and production environments.

Documentation & Process Improvement

• Develop and maintain technical documentation, SOPs, workflows, and implementation guides.
• Support continuous improvement initiatives and platform optimization efforts.
• Participate in governance reviews, CAB meetings, and operational planning sessions.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 5+ years of hands-on ServiceNow implementation and administration experience.
• Strong experience developing workflows and automations within ServiceNow.
• Experience creating and modifying forms, tables, UI policies, business rules, and client scripts.
• Strong understanding of ServiceNow security model including:
• User roles
• Groups
• ACLs
• Role-based access controls
• Experience troubleshooting ServiceNow platform issues and integrations.
• Experience performing testing and validation activities within ServiceNow environments.
• Strong knowledge of ITIL/ITSM processes and best practices.
• Experience supporting production ServiceNow environments.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification
• Experience with:
• Flow Designer
• Service Catalog
• CMDB
• Discovery
• Incident/Change/Problem Management
• Experience with scripting languages such as:
• JavaScript
• Glide API
• REST/SOAP integrations
• Federal Government or enterprise operational support experience preferred.

Work Environment

• Fast-paced operational environment
• May support after-hours maintenance windows or emergency changes as needed
• Hybrid/remote support capabilities may be required

Pay and benefits

The actual base salary offered will be determined based on a variety of factors, including, but not limited to, the candidate's relevant years and depth of experience, skills and qualifications, education, certifications, internal equity, and the specific requirements of the position. Candidates should not assume they will be offered the top of the posted range, as compensation is based on the individual qualifications and overall fit for the role.