ServiceNow Sr. Developer (CSM)

About the role

Leads ServiceNow development activities, architecting complex technical solutions across ITSM, ITOM, ITBM, IRM, SecOps, and custom applications. Provides technical leadership on platform architecture, integration design, and advanced development patterns while mentoring development teams and establishing coding standards. Ensures solutions align with ServiceNow best practices, federal security requirements, and organizational objectives within Agile delivery models.

Key Responsibilities

• Architects complex ServiceNow solutions including custom applications, advanced workflows, and enterprise integrations
• Develops advanced server side scripting including Business Rules, Script Includes, Scheduled Jobs, and Fix Scripts
• Implements sophisticated client side development using Client Scripts, UI Policies, UI Actions, and Angular components
• Designs and develops ServiceNow integrations using REST/SOAP APIs, MID Server, IntegrationHub, and custom protocols
• Develops Flow Designer workflows, subflows, and custom actions automating complex business processes
• Implements ServiceNow Service Portal customizations including widgets, themes, and responsive designs
• Develops Performance Analytics solutions including indicators, breakdowns, and automated data collection
• Implements advanced CMDB configurations, identification rules, and reconciliation policies
• Mentors mid-level and junior developers on ServiceNow architecture, development patterns, and best practices
• Conducts code reviews ensuring quality, performance, security, and adherence to coding standards
• Designs data models, table structures, and relationships supporting application requirements
• Implements ServiceNow security controls including ACLs, roles, and data access policies
• Collaborates with architects, business analysts, and stakeholders translating requirements into technical solutions

Here's What You Need

• 7 years of ServiceNow development experience with proven expertise in complex platform customization and integration
• Certifications: ServiceNow Certified System Administrator (CSA)

Bonus Points If You Have

• ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in multiple modules, Certified Technical Architect (CTA)
• Federal government experience

Security Requirements

• An active TS/SCI is required and must be willing to obtain polygraph

*Candidates must be onsite for 3 days a week

Pay and benefits

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$116,900—$243,100 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.