Services Coordinator II (Foon Lok East)

Responsibilities

Program Efficacy & Efficiency

• Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered

Partnership Management

• Familiar with Services' partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed

Customer Service

• Provides individualized support and service coordination for residents e.g., referral and/or enrollment support to specialized programs
• Offer exemplary customer service and responsiveness to residents

Data-driven Decision-making

• Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)

Effective Team Building

• Models' leadership at all levels and a can-do attitude with other team members
• Cultivates collaborative relationships with Property Management and other colleagues
• Performs other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience
• Minimum of one (1) year experience working in any of the following related areas required:
• Families, adults and youth in a diverse population
• Youth (5-12 age range) in a classroom or after school setting
• Older adults/elderly support and/or service to those with acute health conditions
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

Knowledge, Skills, and Abilities

• Strong customer service orientation with excellent relationship-building and conflict-resolution skills
• Effective judgment, discretion, troubleshooting, and creative problem-solving when supporting residents
• Commitment to working with underserved populations and to continuous learning in social services
• Strong organizational skills, attention to detail, and ability to work independently and collaboratively
• Clear written and verbal communication skills; able to navigate language barriers using translation tools
• Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Working Conditions

• Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required
• Ability to travel between properties

Pay Range

$34.69 - $36.38 Hourly - Pay based on applicable experience and qualifications

Benefits

Benefits and Compensation (see here for full details):

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days