Services Project Manager III

About the role

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

What You'll Do

The Services Project Manager III manages key client projects, and is responsible for the coordination and completion of projects on time, within budget and within scope. The Service Project Manager III sets deadlines, assigns responsibilities and monitors and summarizes the progress of a project, and will also be responsible for developing and delivering presentation materials.

• Responsible for managing key client projects
• Ensures all projects are delivered on-time, within scope and within budget
• Defines project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Responsible for developing and delivering presentation materials.
• Develops a detailed project plan to monitor and track progress
• Sets deadlines, assigns responsibilities and monitors and summarizes the progress of a project
• Manages changes to the project scope, project schedule and project costs using appropriate verification techniques
• Leads meetings with internal and external stakeholders
• Reports and escalate to management as needed
• Creates and maintain comprehensive project documentation
• Develops comprehensive project plans to be shared with clients as well as other staff members
• Develops spreadsheets, diagrams and process maps to document needs

What You've Done

• Bachelor's degree or higher or equivalent additional years of experience; applicable functional experience in the discipline or a closely related function.
• Practical experience in Services Project Management or a closely related function.
• Demonstrated ability to deliver work of moderate to high complexity in a global software, SaaS, technology, insurance technology, or comparable business environment.
• Experience working independently with limited day-to-day instruction and collaborating across teams is required.

Preferred Education and Experience

• Advanced degree, professional certification, or specialized training relevant to Services Project Management.
• Experience improving processes, tools, reporting, controls, or operating practices within the function.
• Experience partnering with distributed teams and stakeholders across regions, business units, or functional areas.

Skills, Knowledge, Abilities, and Behaviors

• Applied knowledge of Services Project Management practices, processes, tools, and operating standards.
• Sound analytical judgment and structured problem-solving capability.
• Ability to plan, prioritize, and deliver work against agreed timelines.
• Clear written and verbal communication for technical and business audiences.
• Stakeholder management and cross-functional collaboration.
• Attention to detail and commitment to high-quality work products.
• Ability to interpret data, identify trends, and convert findings into action.
• Process improvement mindset with practical change management awareness.
• Understanding of governance, risk, controls, and policy compliance.
• Customer, partner, or internal service orientation appropriate to the function.
• Adaptability in a dynamic global software company environment.
• Ownership mindset, accountability, and reliable follow-through.
• Professional discretion when handling confidential or sensitive information.
• Ability to learn new systems, tools, methods, and business processes quickly.

. Inclusive behaviors that support collaboration, trust, and constructive feedback.

What We Stand for

• Our global company celebrates & leverages the differences each employee brings to the table.
• Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background.
• This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.

We strive to be an example to the world of inclusion, diversity, and equity in all things - where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

Benefits

Duck Creek Technologies offers a comprehensive benefits package, which includes:

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)

Benefits eligibility and offerings may vary based on role and location.