Shift Lead (Key Holder)
- Location
- Westlake, OH
- Listed
- Today
What You Will Be Doing
- Create Unforgettable Guest Moments
- Greet guests with energy and invite them into an exciting, welcoming environment
- Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
- Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
- Be a Tech & Experience Expert
- Master our proprietary tech and keep gear calibrated
- Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
- Communicate with management and tech support when issues arise, clearly and quickly
- Keep Things Running Smoothly
- Maintain a spotless, high-energy store that meets Sandbox VR standards
- Sanitize gear thoroughly and display materials/gift cards to brand expectations
- Prepare iPads, body trackers, and gear before and after every session
- Shift Leadership & Coaching
- Open/close the store, manage daily audits, break schedules, and labor spend
- Run shift check-ins, coach in real time, and train new hires
- Ensure team performance, morale, and guest service standards remain high
What We Are Looking For
- Egoless & Coachable: You take feedback well and pitch in wherever needed
- Adaptable & Proactive: You're resourceful, self-driven, and good with change
- Team-Focused: You stay positive and celebrate group wins
- Reliable: On time, in uniform, and ready to shine
- Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
- Weekend Availability: Required
- Leadership: 1+ year in retail/hospitality leadership
Benefits
- Paid sick time + 401(k) match
- Commuter benefits (transit + parking)
- Referral bonuses + employee discounts
- Free VR sessions + guest review bonus
Note: Evening and weekend availability may be required depending on the business’ needs.
Who We Are
We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures-whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!
Interested in working at Sandbox VR? Sneak peek of our store experience HERE.
From Sandbox Vr's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
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Where is the Shift Lead (Key Holder) job at Sandbox Vr located?
This Shift Lead (Key Holder) position at Sandbox Vr is located in Westlake, OH. Always check Sandbox Vr's application page for specific state eligibility or relocation policies.
How do I apply for the Shift Lead (Key Holder) position at Sandbox Vr?
This listing links directly to Sandbox Vr's Lever application page. You can apply directly on Sandbox Vr's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.