Shift Lead - Overnight Drive Through

Position Summary

We are seeking an Overnight Drive Through Shift Lead to oversee and support our Drive-Through Services during late-night and early-morning hours. This position is dedicated exclusively to overnight drive through operations and requires availability for consistent overnight scheduling.

The Overnight Drive Through Shift Lead is responsible for assessing the needs of our patients at the drive-through window and educating/guiding them in selecting the appropriate cannabis products to meet their needs. They embody our "customer first" approach, ensuring high levels of patient satisfaction through efficient, accurate, and exceptional service in a fast-paced overnight environment.

A successful Shift Lead will elevate company standards, achieve sales goals, provide knowledgeable product suggestions and guidance, and exceed patient expectations. Budtenders are expected to inspire customer confidence in Terrabis and assist in creating long-term loyalty to our brand, and the Overnight Shift Lead plays a critical role in modeling and reinforcing these standards during overnight drive-through operations.

This role is responsible for overnight opening and closing duties specific to Drive-Through Service, communicating product and policy updates to overnight Budtenders, and supporting Managers by fostering an atmosphere of learning and continued education. Responsibilities also include maintaining accurate records of all customer identification and registration documents, managing drive-through traffic flow, ensuring compliance with all regulatory requirements, responding to customer and patient inquiries, and accurately recording, packaging, and completing customer orders through the drive-through window.

The ideal candidate must maintain a professional appearance, an organized and secure work environment, and strong leadership presence while independently overseeing overnight drive-through operations.

Responsibilities

• Maintains strict inventory controls to ensure full, comprehensive regulatory compliance across all dispensary operations.
• Ensure POS stations are clean, stocked, and ready to go at store opening.
• Ensure Budtender opening and closing checklists are completed in a timely manner.
• Always maintain proper cash handling procedures.
• Ensure all customers are greeted as they arrive and wished farewell at their departure.
• Ensure all customers always receive excellent customer service, in every interaction.
• Inform management and supervisors of any low-stock product or inventory issues.
• Have a comprehensive knowledge of cannabis products, the cannabis industry, and any relevant cannabis-related subject matter.
• Be knowledgeable of all sales and promotions, including in-store weekly/daily deals.
• Participate in staff events, outings, and promotional events.
• Read industry publications to keep up to date on current/future trends in the industry.
• Provide in-store new hire training and mentorship to incoming Budtenders with direction from Manager.
• Ensure your uniform is clean and that you are prepared for your scheduled shift.
• Perform other duties or projects, as assigned by managers.

Qualifications

• High school diploma, or equivalent.
• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience or cannabis-related experience in a customer setting.
• Consistent demonstration of excellent customer service skills.
• Previous experience with POS systems.
• Previous training/leadership experience a plus.
• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, and cannabis therapies - previous knowledge preferred.
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences.
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email.
• Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.

Additional Requirements

• Must be 21 years or older.
• Remain compliant with all legal or company regulations for working in the Cannabis industy.
• This is a dedicated overnight position focused solely on Drive-Through Services and requires availability for late nights, weekends, and holidays.

Working Conditions

While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions.

Physical Demands

Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or down.

Additional Information

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