Shift Leader

About the role

We're looking for an energetic and organized Shift Leader to join our team in Ringgold, United States. As a Shift Leader, you'll be the backbone of our operations during your shift, ensuring smooth workflows, maintaining high standards, and leading a dedicated team toward our shared goals. This is an excellent opportunity to develop your leadership skills in a supportive, collaborative environment where your contributions directly impact our success.

• Lead, supervise, and motivate team members during assigned shifts, fostering a positive and inclusive work environment
• Oversee daily operations to ensure efficiency, quality standards, and compliance with company policies and procedures
• Monitor inventory levels, manage stock rotation, and communicate supply needs to management
• Handle customer inquiries and resolve issues with empathy and professionalism, ensuring customer satisfaction
• Maintain accurate records, including cash handling, sales reports, and incident documentation
• Enforce safety protocols and maintain a clean, organized work environment that meets all regulatory standards
• Communicate effectively with management regarding shift performance, challenges, and team feedback
• Demonstrate flexibility by adapting to changing priorities and supporting team members during peak periods
• Model company values and maintain transparent, open communication with all team members

Required Qualifications

• High school diploma or equivalent
• Proven leadership or supervisory experience in a fast-paced environment
• Strong organizational and time management skills with the ability to multitask effectively
• Excellent interpersonal and communication abilities
• Demonstrated problem-solving and decision-making capabilities
• Ability to work varied shifts, including evenings, weekends, and holidays as needed
• Cash handling experience and financial accountability
• Knowledge of inventory management and stock control
• Proficiency in conflict resolution and team motivation
• Ability to analyze performance metrics and implement process improvements
• Commitment to maintaining safety and compliance standards

Preferred Qualifications

• Previous experience in operations management or team leadership roles
• Food safety certification or similar industry-specific training
• Experience with point-of-sale (POS) systems or operational software
• Track record of successfully training and developing team members
• Experience in a customer-facing service environment

Additional Information

• At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team!
• We have continued to prove we "Put our People First" by making sure our work environment is safe and provides stability for you as a team member.
• The brand continues to deliver the "Power of Possible" to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!