Shift Manager, Poker

About the role

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

About the role

This position is responsible for the overall operations of the Poker Room ensuring game security and compliance with all procedures and policies, as well as game promotions and the financial performance of the Poker Department.

Essential duties include, but are not limited to

• Responsible for all Poker staff, directly supervises the Poker Shift Supervisor(s) and below.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for the overall direction, coordination and evaluation of all shift personnel.
• Implements and ensures compliance with all department policies and procedures.
• Resolves customer disputes as appropriate.
• Issues customer complimentaries as appropriate.
• Participates in special assignments/projects as needed.
• Oversees drop-box pick-ups.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Responsible for appropriate training for Poker Room personnel while ensuring adequate staffing levels and proper implementation of standards.
• Responsible for implementation of departmental budget and adequacy of all Poker Department equipment.
• Initiates new marketing strategies, promotions, and concepts for Poker Room, subject to the approval of the Director of Poker and/or the General Manager/Property President.
• Keep abreast of new technology, equipment, and accessories under development, also evaluate and recommend potential benefits of implementation.
• Assist in developing strategies and programs to continually increase the gaming value for the Poker customer.
• Ensure that procedures protect the integrity and security of the company, employee and guest.
• Oversee gaming guest service training programs and to elevate the service in this area to a position of superiority.
• Employee performance training and development, disciplinary standards and guidelines.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Performs other duties as assigned.

Qualifications

• High School diploma, GED, or equivalent required, Associates Degree preferred
• Minimum three (3) - five (5) years of poker supervisory experience or an equivalent combination of experience and/or education
• Must have extensive poker room experience
• Must have a professional demeanor and be able to communicate well with the public
• Strong customer service skills
• Proven ability to train and supervise employees
• Excellent verbal and written communication skills
• Must have ability to use good judgment in intense situations
• Must have thorough and be able to satisfactorily perform all hourly employee job duties
• Ability to work in a smoke-filled environment

Work Environment

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy

• The Tribal Council gives preference in all of its employment practices to Native Americans.
• First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
• Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen