Shift Manager - Public Area (overnight shift)

About the role

The Shift Manager is responsible for Public Areas Department daily operations by ensuring smooth daily operations of the Public Areas Department, maintaining the highest standards of cleanliness in all public areas, both interior and exterior.

Core Job Duties & Responsibilities

• Spend up to 90% of time on the floor, actively interacting with guests and employees to ensure exceptional service delivery and operational excellence.
• Create and manage daily and weekly schedules, coordinating and overseeing special cleaning requests and assignments to optimize departmental efficiency.
• Conduct regular inspections of all public areas, both interior and exterior, during each shift to ensure quality control standards are consistently met.
• Oversee assistant shift manager duties and responsibilities, ensuring all sign-in sheets, key sheets, and equipment sheets are properly completed and collected at the end of each shift.
• Administer performance appraisals, evaluations, and disciplinary actions to employees in accordance with company policies and procedures.
• Ensure all storage and warehouse areas remain clean, organized, and properly maintained for optimal functionality.
• Monitor inventory levels of cleaning supplies and equipment, placing orders as needed to maintain adequate stock and control departmental costs.
• Enforce safety and compliance standards throughout the department, ensuring all employees adhere to health, safety, and sanitation regulations.
• Train and mentor team members on proper cleaning techniques, safety protocols, and customer service expectations to promote professional development.
• Address and resolve guest complaints and concerns related to public areas in a professional and timely manner, documenting incidents as required.
• Communicate effectively with other departments and senior management regarding operational issues, staffing needs, and departmental performance metrics.

Qualifications & Requirements

• Excellent interpersonal and communication skills
• Ability to effectively read, write, and speak occupational English
• High school diploma or equivalent
• Minimum of three years of supervisory or management experience in a large casino or hotel environment
• Demonstrated knowledge of cleaning standards, protocols, and best practices in hospitality settings
• Strong organizational and time management skills
• Proficiency in conflict resolution and guest complaint handling
• Knowledge of health, safety, and sanitation regulations and compliance standards

Preferred Qualifications

• Experience with inventory management and cost control in a hospitality department
• Proficiency with scheduling software and computerized management systems
• Certification in hospitality management or supervisory training
• Experience conducting employee performance evaluations and disciplinary procedures
• Ability to work flexible shifts, including evenings, weekends, and holidays