Shift Supervisor (02803) - 1135 W. Wood

About the role

We're looking for an energetic and organized Shift Supervisor to lead our team at our Decatur location (1135 W. Wood). As a Shift Supervisor, you'll be the backbone of our operations, ensuring smooth, efficient shifts while maintaining exceptional customer service and fostering a positive team environment. This is an excellent opportunity to develop your leadership skills and make a real impact on our store's success.

• Lead and supervise shift operations, ensuring all tasks are completed efficiently and to company standards
• Manage and motivate team members, providing guidance, support, and constructive feedback to drive performance
• Handle cash management, including register operations, cash counts, and financial reconciliation
• Answer phones, take orders, and interact with customers to deliver outstanding service and resolve concerns
• Oversee food preparation, quality control, and cleanliness standards throughout the shift
• Delegate responsibilities effectively and ensure all employees understand their duties
• Maintain open communication with team members and management regarding operational issues and opportunities for improvement
• Perform physical tasks including lifting up to 25 pounds, cleaning, and food handling as needed
• Monitor inventory and communicate restocking needs to management
• Ensure compliance with health, safety, and company policies during all shift operations
• Train and mentor team members on procedures, customer service, and operational excellence

Required Qualifications

• Friendly, professional demeanor with a positive attitude and genuine smile
• Proven responsibility, diligence, and reliability with strong attendance
• Strong math and problem-solving skills
• Excellent customer service skills and ability to handle customer interactions professionally
• Demonstrated leadership or supervisory experience, or proven ability to lead and influence others
• Effective communication and interpersonal skills
• Ability to multitask and remain organized under pressure
• Physical capability to lift up to 25 pounds regularly and perform standing/walking duties
• Time management and organizational skills
• Conflict resolution and problem-solving abilities

Preferred Qualifications

• Previous supervisory or management experience in a fast-paced food service environment
• Knowledge of food safety and health code standards
• Proficiency with Point of Sale (POS) systems and restaurant management software
• Experience with inventory management and ordering systems
• Certification in food safety or ServSafe (or willingness to obtain)
• Bilingual capabilities