Shift Supervisor (FT, Nights)

About the role

We're not just behavioral health people-we're crisis people.

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

What You'll Do

• The Shift Supervisor is responsible for providing operational and administrative oversight of the facility during assigned shifts or within specific units, ensuring safe, efficient, and patient-centered delivery of care.
• The Shift Supervisor oversees day-to-day workflow, patient throughput, staffing coordination, and real-time problem solving to support smooth movement of patients through the facility and appropriate care at each stage of treatment.

This role serves as the on-shift leader and key resource for staff, patients, families, and community partners, while promoting effective communication, regulatory compliance, sound clinical operations, and optimal use of resources to maintain a safe and therapeutic environment.

• Oversee the operation of the assigned unit and shift to ensure the clinical team is operating efficiently, smoothly, and consistently to support high-quality clinical care and outcomes.
• Oversee the operation, organization, and flow of patients through the unit and facility, including but not limited to delegating work assignments for all disciplines, and supporting admissions, transfers, and discharges to and from the unit. Acts as the onsite resource for the clinical staff, individuals, family members, or community stakeholders.
• Responsible for ensuring all clinical staff are following Utilization Management and Revenue Cycle Management guidelines to ensure correct coding and billing of services.
• Manages escalated concerns/problems from internal and external stakeholders. Actively assesses and manages barriers that impact flow through the facility.
• Ensures compliance with policies, procedures, all standards of practice, and the requirements of regulatory and accreditation agencies.
• Assists with training and orientation of new staff to unit processes and procedures. Partners with discipline manager to ensure full orientation to position.
• Utilizes de-escalation procedures and theories to assist in providing a safe milieu. Utilizes skills effectively to describe and demonstrate roles and responsibilities related to safety.
• Partners with clinical and administrative managers to identify and manage performance and behavior issues.
• Is trained in and able to perform Safe Clinch techniques and provide oversight and guidance.
• Performs all other duties as assigned.

What You'll Bring

• High School diploma or equivalent
• At least 5 years' experience as a direct clinical care provider in Nursing, Social Services, Administrative or Milieu support (BHS/RSS)
• QMHP Credential
• 2 years of leadership experience
• Demonstrated leadership experience and ability to encourage cross-functional and multi-disciplinary partnership
• Working understanding of utilization management and revenue cycle management in the behavioral health setting
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment
• State of Virginia Fingerprint Clearance
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search
• Must be able to obtain a Food Handlers Card for the State of Virginia (BHS/RSS positions)

It Would Be Great if You Had

• At least 2 years of clinical work experience in a crisis behavioral health setting
• 3 years of leadership experience
• Ability to perform Safe Clinch restraint technique

What We Offer

Full-time only

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company-paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time)

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

• Connections Health Solutions is proud to be a Second Chance Employer.
• Actual compensation is based on relevant experience, education, internal equity, and budget.
• Virginia pay range $35.50—$40 USD