Shift Supervisor (Full Time)

About the role

At Meow Wolf, our Shift Supervisors are critical frontline leaders who ensure the daily magic runs smoothly. As the Manager on Duty (MOD), the Shift Supervisor supports operations across Guest Services, Retail, Food & Beverage, Security, and Facilities. They act as a key connector between departments, provides onsite management to team members, and uphold safety, guest experience, and Meow Wolf values.

Key Responsibilities

• Carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Serve as the Manager on Duty (MOD), acting as a visible and engaged leader who ensures safety, operational flow, and a high-quality guest experience throughout the exhibition.
• Provide on-the-floor coaching and support to hourly team members, promoting teamwork, accountability, and guest-first service.
• Respond to operational issues, guest escalations, and minor emergencies, escalating when appropriate and handling sensitive matters with discretion and confidentiality.
• Monitor and manage hourly labor usage, staff breaks, and shift transitions to align with daily staffing plans and guest volume. Adjust coverage as needed in real time.
• Maintain a clean, organized, and fully operational environment by overseeing exhibit readiness, cleanliness, lighting, sound, and general functionality. Escalate maintenance concerns and ensure the exhibit is show-ready at opening and close.
• Support frontline operations by jumping in to assist with admissions, retail, food & beverage, and housekeeping tasks as needed.
• Receive, unload, stock, and manage inventory levels to ensure smooth shift operations.
• Enforce POS procedures and assist with end-of-day reporting and reconciliation.
• Document and communicate shift updates, incidents, and operational issues to relevant departments using established reporting tools.
• Foster cross-department collaboration and uphold Meow Wolf's culture of belonging, creativity, and safety.
• Lead staff training, onboarding, and mentoring following department SOPS.
• Other duties as assigned.

Required Qualifications

• 1-2 years of supervisory experience, preferably in a high-traffic guest-facing environment (museum, FEC, theme park, hospitality, etc.)
• Experience across multiple operational functions such as customer service, retail, food service, or facilities
• Strong communication, de-escalation, and leadership skills
• Ability to stay calm, prioritize tasks, and lead by example in a fast-paced, unpredictable environment
• Proficient with or willing to learn POS and scheduling platforms
• Must be 21+ with the ability to obtain or maintain any local licensing required for alcohol service (TIPS, Food Handler, etc.)
• Must be available to work a flexible schedule, including evenings, weekends, and holidays
• CPR/First Aid certification preferred
• Bilingual (English/Spanish) a plus.

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

Work Environment

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night.
• Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times.

Work Schedule

This is a full-time position that requires the ability to work a flexible schedule including evenings, weekends and holidays.

Supervisor Responsibilities

• This position does require supervisory responsibility.
• Travel
• This position does not require travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Impact

• Meow Wolf is committed to our DIY roots and grassroots community support principles.
• To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation.
• As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Benefits

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HDHP*
• Dental and Vision Insurance*
• HSA, HRA, and FSA options*
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)*
• Voluntary Critical Illness and Life Insurance Policies*
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests

*Regular or Project Based Full-time positions