Shinola Retail Key Holder - Boston - PT

What you will do

• Guest Experience
• Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments.
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests' repairs.
• Experience Leader
• Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
• Leverages KPIs to motivate team and drive performance.
• Customer Relationship Management
• Utilize Endear to maintain customer relationships through in depth information capture and maintain detailed client profiles
• Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
• Maintain a proactive selling culture that focuses on building long term relationships in relation to the company's brand values.
• Human Resources
• Utilize the company's outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
• Supports the Store Manager with coaching, developing and conflict resolution with all members of the team
• Supports store operations by enforcing company programs, initiatives, policies, and procedures
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
• Operations
• Control expenses
• Complete tasks in a timely manner
• Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
• Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV's.
• Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
• Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

Qualifications

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written & verbal communication skills
• Positive, optimistic, team player
• Excellent at relationship building/networking experience
• Critical thinker
• Must be 18+ yrs old

Sampling of Total Rewards Program

• Compensation type: hourly
• Compensation:

Compensation can be negotiated based on previous experience & qualifications.

• Starting at $20.25 - $22.50 per hour
• Bonus eligibility:
• Potential monthly bonus based on store financial performance.
• Employee hiring referral bonus
• Paid Time-off: (for FT status team members only)
• Paid Corporate Holidays
• Paid Vacation days (accrued)
• Paid Float days
• Benefits:
• Medical, dental & vision (for FT and PT Reg status team members only)
• 401k with company match
• Employee assistance program (EAP)
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch

• At Shinola, we are committed to growing and empowering an inclusive community within our company and industry.
• Therefore, we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization.
• Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria.
• Shinola encourages everyone to apply for our available positions, even if they do not necessarily check every box on the job description.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned.
• This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.

Salary range

$20.25—$22.50 USD