Shipping Associate Lead

Position Summary

The Shipping Lead coordinates the daily shipping workflow and performs hands-on shipping work to ensure customer orders are prepared and shipped accurately, safely, and on time. The Lead organizes assignments, monitors staffing and work progress, confirms team members understand and complete assigned tasks, and helps the team meet carrier cutoffs. The Lead works with picking, packing, and leadership teams to support a reliable customer experience.

Key Responsibilities

• Workflow and team coordination
• Coordinate daily shipping priorities based on order volume, carrier schedules, cutoffs, staffing, and operational needs.
• Assign or communicate work priorities across picking, packing, labeling, staging, and other shipping tasks.
• Confirm team members are present, prepared, and clear on their assignments; identify absences, tardiness, and coverage gaps and promptly notify the manager.
• Monitor work throughout the shift, track outstanding orders, identify bottlenecks, and redirect work as priorities change.
• Coach associates on standard work, quality expectations, and safe work practices; escalate recurring performance or workflow concerns.
• Order fulfillment and shipping accuracy
• Lead and perform shipping work, including picking, order verification, packing, labeling, and staging outbound orders.
• Confirm part numbers, quantities, and order details against system records and shipping documents before orders move to the next step.
• Use the warehouse management system and RF equipment to scan, record, and update order status accurately.
• Pack merchandise using approved materials and methods to protect products from damage during handling and shipment.
• Print and apply shipping labels, packing slips, and other required documents; sort completed shipments by carrier, service, or route as directed.
• Stage shipments in the correct location and in time for scheduled carrier pickup; communicate cutoff risks or delays promptly.
• Report shortages, damaged or incorrect items, system discrepancies, and recurring picking or packing errors for resolution.
• Complete required shipping transactions and documentation so outbound orders are accurately closed out in the system.
• Safety and work area standards
• Model and reinforce company safety procedures, standard operating procedures, and safe material handling practices.
• Confirm team members use required personal protective equipment and follow equipment operating rules.
• Operate powered industrial trucks only after completing required equipment-specific training and evaluation and receiving authorization.
• Follow fall protection procedures, including harness requirements, when operating order picker equipment where required.
• Keep shipping, packing, and staging areas clean, organized, and free of avoidable hazards; report unsafe conditions promptly.

Communication and other duties

• Communicate workload, order status, carrier cutoff risks, staffing concerns, and operational issues to the manager and relevant teams.
• Help train new team members on shipping procedures, system use, equipment requirements, quality standards, and safety expectations.
• Perform shipping associate duties and other related work as assigned.

Success Measures

• Performance will be assessed using the following measures, along with role expectations and company values.
• Shipping accuracy: Orders are verified and shipped with the correct items, quantities, labels, and documentation; errors are reported promptly.
• Timeliness and productivity: Assigned orders are processed within established workflow expectations and carrier cutoff times while maintaining accuracy and safe work practices.
• Safety: Follows safety procedures, uses equipment only when trained and authorized, and promptly reports hazards, near misses, and incidents.
• Quality and care: Products are packed appropriately to reduce damage, and order or product issues are escalated for resolution.
• Reliability and teamwork: Maintains dependable attendance, communicates clearly, supports team priorities, and keeps the work area organized.

What Makes Us Different

• Climate-controlled, air-conditioned warehouse - Stay comfortable while you work year-round.
• Monday-Friday schedule - Enjoy your weekends with family and friends.
• Day shift only - No overnight shifts.
• Stable, growing company with opportunities for advancement.
• Safety-focused culture where employees come first.
• Weekly pay so you don't have to wait for payday.

Competitive Benefits

• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability Insurance
• Paid Holidays
• Paid Weekly
• PTO

If you're looking for a company that values hard work, teamwork, and a positive work environment, we'd love to meet you. Join Southwest Accessory Group and help us deliver exceptional service while building a rewarding career.