Shipping Clerk

Position Summary

The Shipping Clerk is responsible for supporting daily shipping, receiving, order fulfillment, and inventory organization activities to ensure customer orders are processed accurately and shipped on time. This position receives and verifies incoming products, picks and packs outgoing orders, prepares shipping documentation, maintains accurate records, and ensures the warehouse and shipping areas remain clean, organized, and safe. They help maintain efficient warehouse operations, promptly identifies and reports discrepancies, and contributes to a high level of service and operational accuracy.

Essential Functions

Shipping & Order Fulfillment

• Pick, verify, pack, label, and prepare customer orders for shipment in accordance with established procedures.
• Inspect outgoing orders to confirm product identification, quantities, and order accuracy before shipment.
• Generate shipping labels, packing slips, and related documentation using designated shipping software and carrier platforms.
• Coordinate outgoing shipments to support established shipping schedules and customer delivery expectations.
• Report shipping delays, damaged products, missing items, and order discrepancies to the Senior Logistics Manager.

Receiving & Inventory Control

• Receive incoming deliveries and verify shipments against purchase orders, packing slips, or other applicable documentation.
• Inspect received products for visible damage, shortages, and discrepancies, escalating issues as needed.
• Accurately record and organize incoming products and place inventory in designated storage locations.
• Restock supplies and maintain appropriate organization of shipping materials and warehouse inventory.
• Assist with inventory counts, inventory reconciliation, and the investigation of product discrepancies as assigned.

Systems & Record Keeping

• Maintain accurate and timely shipping, receiving, and order fulfillment records.
• Use designated shipping systems, including ShipStation, UPS WorldShip, or other applicable platforms, to process shipments and maintain shipment information.
• Ensure required shipping and receiving documentation is completed and retained in accordance with company procedures.
• Communicate operational issues, recurring discrepancies, and process improvement opportunities to the Senior Logistics Manager.

Warehouse & Organizational Safety

• Maintain a clean, organized, and orderly shipping and receiving area.
• Store products and shipping materials in their designated locations to support efficient retrieval and accurate fulfillment.
• Follow established company procedures for product handling, equipment use, workplace safety, and warehouse organization.
• Assist with general warehouse and operational tasks as needed to support departmental priorities.

Other Responsibilities

• Support increased shipping and receiving volume during peak business periods, including occasional extended hours or weekend work when required and scheduled.
• Perform additional related duties as assigned by the Senior Logistics Manager.

Key Performance Indicators

• Shipment Accuracy & Timeliness
• Order Picking, Packing & Labeling Accuracy
• Shipping, Receiving & Inventory Documentation Accuracy
• Prompt Reporting of Shortages, Damage & Discrepancies
• Warehouse Cleanliness, Organization & Safety
• Attendance Reliability & Adherence to Procedures

Qualifications

• High school diploma or GED required.
• Previous experience in shipping, receiving, warehouse operations, order fulfillment, or inventory handling is preferred but not required.
• Experience with ShipStation, UPS WorldShip, or similar shipping platforms is a plus.
• Attention to Detail & Order Accuracy
• Ability to regularly stand, walk, bend, reach, and perform repetitive warehouse and order fulfillment activities.
• Ability to lift and carry items weighing up to 60 pounds, with or without reasonable accommodation.
• Ability to operate a computer and shipping equipment as required.
• Ability to access relevant areas of the warehouse and shipping facility to perform assigned responsibilities.

Success Profile

Success in this role is measured by the accurate and timely processing of incoming and outgoing shipments; consistent order picking, packing, labeling, and shipment verification; accurate shipping, receiving, and inventory documentation; prompt identification and communication of shortages, damage, and discrepancies; and a clean, organized, and safe warehouse and shipping environment, supported by reliable attendance, effective communication, and adherence to established procedures.

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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