Shipping Supervisor

Summary

Shipping, Receiving & Mail Services (SRM) is a diverse and nimble team that supports logistics activities across North America. We’re seeking an experienced, collaborative, and highly motivated leader to join our team in Santa Clara Valley (SCV) as a Shipping Supervisor.

You’ll be responsible for supervising the SCV Shipping Team, which handles both domestic and international shipments. If you’re a highly organized, detail-oriented leader with experience in these areas, great communication skills, and a can-do attitude, come and do your life’s best work at Apple!

About the role

You will have oversight of our Shipping team as a working supervisor, assisting your team members with daily operations and helping fill in for employee absences. In addition to shipping operations, you’ll be expected to learn the functions of all other SCV SRM teams and provide backup supervisory support when the primary team supervisor is unavailable.

You’ll be expected to learn quickly and gain a deep understanding of all procedures performed by your team. You’ll dig into the details to identify and implement process improvements, help escalate and answer challenging questions, and ensure operations are running smoothly.

Collaboration is key to success at Apple, and you’ll frequently work with other supervisors and managers to develop and update Standard Operating Procedures and conduct team trainings. Embracing and promoting Apple’s values and policies is essential, as is exemplifying Apple’s high standards around integrity and ethics. You’ll ensure job functions are performed in a safe manner by following Environment, Health & Safety procedures, and performed in full compliance with Apple policy and applicable laws.

You will be expected to hold regular team meetings and 1:1s with your direct reports, continually providing coaching and guidance on areas for improvement. You’ll co-develop and review an individual development plan with each of your reports on a quarterly basis at a minimum. You’ll also need to be comfortable having challenging conversations, and always remember to celebrate key achievements and growth.

You should remain flexible and prepared for changes to the schedule, including occasionally working early mornings, evenings, or weekends. You will also be expected to assist with after-hours requests, as needed, and complete other duties as assigned.

Responsibilities

• Drive process improvement projects from initiation to completion, including delegating and overseeing project assignments to your reports.
• Foster and maintain collaborative relationships with cross-functional Apple teams and external partners.
• Partner with SRM’s other shipping teams and Shipping Program Manager to ensure process alignment across sites.
• Define, capture, and analyze performance metrics to guide decision-making and present to senior leadership.
• Support your team members’ development by setting clear expectations, recording performance, assigning goals and stretch projects, and providing prompt and actionable feedback.
• Learn the operations of other SRM teams in order to provide backup supervisory coverage as needed, including coordinating staffing coverage with other teams.
• Regularly coordinate with SRM leadership to ensure successful daily operations of all receiving and delivery functions across the SCV SRM team.
• Promote a collaborative work environment by setting and enforcing a high standard of professionalism and open communication in the workplace.

Minimum Qualifications

• 3+ years experience working in a fast-paced logistics facility or similar environment
• At least 1 year of experience leading a team, as a supervisor or peer leader
• Strong verbal and written communication skills to effectively communicate with customers, subject matter experts, and leadership to develop trust and strong partnerships
• Proven leadership and problem-solving skills, with a focus on innovation and continuous process improvement.
• Proficiency in the following technical areas: scheduling or calendar software, logistics tracking software, database software, Numbers or Excel, and Pages or Word
• Ability to lift up to 30 pounds, move equipment, bend/squat/kneel, and reach above shoulders

Preferred Qualifications

• International shipping experience, or existing knowledge of shipping laws, import and export regulations, sanctions, and customs clearance
• Innovative problem-solver who digs into the details to make positive contributions and works collaboratively across all levels and functions
• Delivers high-quality results, with minimal direction, in an environment where expectations are high, and timelines are challenging
• Able to cut through ambiguity and drive projects forward, regularly multi-tasking, re-prioritizing, and demonstrating tenacious follow-through with your teams
• Proven ability to work well under pressure, maintain self-composure and integrity, and exercise good judgement
• Demonstrated analytical and organizational skills with the ability to supervise multiple high-priority demands simultaneously
• Experience presenting to a variety of audiences and across all levels of leadership