Shipping Supervisor

About the role

The Shipping Supervisor plays a crucial role in ensuring timely and accurate delivery of goods to customers. The Shipping Supervisor will be responsible for coordinating shipping activities, supervising the shipping team and maintaining efficient processes to meet customer requirements.

Duties and Responsibilities

• Plan and coordinate shipping activities to ensure timely and efficient delivery of products.
• Responsible for timely routing and vendor shipping compliance.
• Runs report (e.g., aged report) to monitor productivity.
• Conducts accuracy/quality audits by verifying product quantity/quality.
• Set performance targets and KPIs for the shipping team and monitor their progress.
• Identify opportunities for process improvements and implement changes to increase shipping efficiency and reduce errors.
• Work closely with the Warehouse Manager and other departments to ensure smooth communication and collaboration.
• Ensure compliance with all relevant regulations and standards, such as safety and hazardous material handling requirements.
• Manage carrier relationships and request freight quotes.
• Enforce safety protocols and best practices to create a safe working environment for all shipping associates.
• Lead, train, and mentor shipping associates to ensure they understand their roles, follow procedures, and meet productivity goals.
• Foster a positive and collaborative work environment, promoting teamwork and effective communication among team members.
• Conduct monthly EFR (Efficiency Feedback Reviews) with staff providing feedback and coaching on areas of improvement.

Requirements & Qualifications

• Previous experience in a similar role, preferably in a 3PL environment or logistics industry.
• Two to five years of related warehouse experience is desirable.
• Previous experience as a team leader or supervisor is preferred.
• Knowledge of shipping regulations, laws, and procedures (e.g., OSHA, Hazmat).
• Experience with Microsoft Office (Excel, Outlook, PowerPoint, Word, etc.) experience preferred.
• Ability to communicate including reading, writing and speaking; some fluency in English is required.
• Ability to perform basic math functions.
• Excellent leadership and supervisory skills, with the ability to motivate and develop a team.
• Effective problem-solving and decision-making abilities, with a focus on continuous improvement
• Ability to work overtime as business needs dictate.
• Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others.

Physical Requirements

• Work regularly to lift and/or move objects 10-30 lbs; occasionally, with team support, lift and/or move objects greater than 30 lbs.
• Must be able to stand and walk for extended periods of time including stair climbing
• Frequent bending, stooping, squatting and kneeling are required to retrieve and stock products at various heights.
• May be required to climb ladders or stairs to access products stored on higher shelves.
• Capable of performing repetitive tasks, such as packing, sorting, or labeling, with efficiency and attention to detail.
• Must be able to tolerate fluctuations in facility temperatures
• Must be able to tolerate an occasional high noise volume environment that includes speakers, fans, moving racks and conveyor belts