Shop Manager - Bloomingdale’s Century City

Role & Responsibilities

As the Bloomingdale's Shop Manager, your primary responsibilities include the following:

Sales & Client Experience

• Drive concession sales performance by achieving or exceeding sales goals, KPIs, and business objectives.
• Deliver an exceptional, personalized client experience that reflects the Jenni Kayne brand and service standards.
• Lead by example on the sales floor, demonstrating strong selling, styling, and relationship-building skills.
• Build and maintain an active client book through personalized outreach, follow-up, and clienteling initiatives.
• Partner with Bloomingdale's associates and department leadership to increase brand awareness, client engagement, and sales opportunities.
• Leverage Bloomingdale's clienteling tools, including B-Connected, to strengthen client relationships and drive repeat business.

Team Leadership & Development

• Lead, coach, and develop concession team members to achieve individual and collective sales goals.
• Foster a positive, collaborative, and results-driven team environment aligned with Jenni Kayne's values.
• Provide ongoing performance feedback, product education, and selling support to strengthen team capabilities.
• Partner with Retail Sales leadership and Bloomingdale's management on staffing, scheduling, and business coverage needs.
• Ensure team members consistently demonstrate brand knowledge, professionalism, and elevated service standards.
• Lead by example in maximizing productivity during downtime through client outreach, merchandising, and operational support.

Store Operations & Inventory Management

• Oversee daily concession operations, ensuring compliance with Jenni Kayne and Bloomingdale's policies, procedures, and operational standards.
• Maintain organized stockrooms, accurate inventory records, and efficient shipment, replenishment, and transfer processes.
• Oversee stock associate responsibilities, ensuring operational tasks are completed accurately and on time.
• Conduct weekly cycle counts, monitor inventory discrepancies, and report shrink or loss in accordance with company procedures.
• Partner with Buying, Planning, and Allocation teams to communicate product needs, inventory opportunities, and assortment feedback.
• Ensure accurate execution of point-of-sale transactions, returns, exchanges, and other customer service processes using Bloomingdale's systems.

Visual Merchandising & Brand Presentation

• Maintain the concession's visual presentation in alignment with Jenni Kayne's merchandising standards and brand aesthetic.
• Execute seasonal floor sets, product launches, and merchandising updates in partnership with Jenni Kayne and Bloomingdale's visual teams.
• Identify opportunities for enhanced brand visibility, including mannequin placement, product features, and promotional presentations.
• Provide regular visual updates, including photographs and feedback, to Retail Sales leadership.
• Ensure the sales floor and stock areas remain clean, organized, and consistently maintained.

Business Performance & Reporting

• Analyze daily, weekly, and monthly sales performance, identifying opportunities to improve revenue, conversion, and overall business results.
• Develop and execute action plans to achieve sales goals and improve concession performance.
• Provide weekly business recaps, product feedback, and performance updates to Retail Sales leadership.
• Participate in weekly business meetings and leadership touchpoints to review results, priorities, and opportunities.
• Prepare for and participate in quarterly business reviews and site visits, providing insights on sales, product performance, competitive brands, and operational needs.
• Collaborate with cross-functional partners to support business growth, inventory productivity, and overall concession success.

Bloomingdale's Partnership & Brand Representation

• Serve as the primary Jenni Kayne brand ambassador within Bloomingdale's, building strong relationships with department managers, associates, and leadership.
• Partner with Bloomingdale's management to identify opportunities to increase brand visibility, customer engagement, and sales.
• Coordinate product knowledge sessions, morning meetings, and quarterly training opportunities with Bloomingdale's associates.
• Collaborate with Jenni Kayne's Education & Training team to ensure consistent product knowledge and brand storytelling.
• Maintain strong communication and partnerships with nearby Jenni Kayne retail locations to support client referrals and cross-channel opportunities.
• Ensure the concession consistently represents Jenni Kayne's brand identity, service philosophy, and commitment to an elevated customer experience.

Qualifications & Experience

• 3-5 years of retail management or leadership experience, preferably within luxury, contemporary fashion, lifestyle, or department store retail.
• Proven ability to drive sales, achieve KPIs, and lead a high-performing retail team.
• Strong selling, styling, clienteling, and relationship-building skills.
• Experience working within a department store or concession environment preferred.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Strong understanding of retail operations, inventory management, visual merchandising, and retail math.
• Ability to analyze sales performance and translate business insights into actionable strategies.
• Proficiency with POS systems, CRM platforms, and Microsoft Office; Bloomingdale's systems experience preferred.
• Ability to manage competing priorities and thrive in a fast-paced, customer-focused environment.
• Flexibility to work a retail schedule, including mornings, evenings, weekends, and holidays based on business needs.

Physical Requirements

• Ability to stand and walk for extended periods throughout scheduled shifts.
• Ability to lift, carry, push, or move merchandise and supplies weighing 30 pounds or more, with assistance or equipment when appropriate.
• Ability to bend, kneel, reach, grasp, and climb ladders safely as required.
• Ability to perform essential job responsibilities with or without reasonable accommodation.

Pay and benefits

The annual base salary for this position is $80,000-$85,000. The base salary is determined by experience, education, skills, and location.