Showroom Host - NYC, Full Time

Our Ways of Working

This is a fully on-site role at our New York City showroom. Please apply directly through this posting - to protect the guest experience, we ask that you don't call, email, or visit the showroom with hiring inquiries. Thanks for keeping things smooth!

What the Role Is

Babylist is the leading digital destination for growing families, and our New York showroom is where that magic comes to life in person. We're looking for motivated Showroom Hosts to help create a memorable and joyful experience for expecting parents and their loved ones. You'll play an essential role in helping guests build their registry, discover the best baby products, and feel genuinely cared for from start to finish. This role reports to the Showroom Manager and works closely with the rest of the NY Showroom team.

Who You Are

• You have a minimum 2 years of experience in a retail or guest service role
• You are highly motivated and exude an energetic, friendly, and upbeat attitude
• You have a passion to deliver the very best in customer experience and do so by creating genuine and warm connections
• You work well with others and believe in the power of teamwork and collaboration
• You have excellent communication skills both internally with teammates and externally with guests
• You thrive in a dynamic environment and can manage multiple tasks
• You have strong problem-solving and decision-making abilities
• You are flexible with availability and open to working varied shifts, including nights, weekends, and holidays. Weekend availability is required
• You are able to lift and carry 25-30 lbs, and able to stand 8-10 hours

How You Will Make An Impact

• Be a Babylist ambassador by delivering exceptional service and helping guests navigate the showroom experiences
• Answer guest questions and help them select and register for products by listening to their needs and leveraging product knowledge
• Participate in ongoing training and education to maintain knowledge of product features, benefits, and safety guidelines
• Support the guest experience as needed with retail systems and tools, and knowledge on Babylist registries
• Assist in showroom operations such as pop-ups, events, inventory receiving, visual merchandising and upkeep of showroom maintenance (eg. cleaning/janitorial duties)
• Meet and exceed goals and performance metrics, like guest satisfaction and product knowledge proficiency
• Collaborate with the Showroom team on ways to constantly improve the Babylist showroom experience
• Support Babylist content and social media team (if applicable)

Why This Role

• You'll be part of building something new - the NY showroom is just getting started, and you'll help shape what it becomes
• Babylist has a real mission: helping families navigate one of the most exciting and overwhelming moments of their lives
• This is a hands-on role with variety - no two shifts look the same
• You'll be surrounded by a team that cares about doing the job well and actually likes working together

Growth & Development

• We invest in the people who show up and want to grow
• Opportunities to expand your retail and guest experience skills in a mission-driven environment
• Performance-based advancement as Babylist's physical retail presence grows

Compensation & Benefits

• Competitive pay weekly
• Company-paid medical, dental, and vision insurance
• 401(k) with company match and flexible spending accounts
• Paid parental leave and PTO

Important Notices

• Recorded Interviews.
• Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws.
• By participating in an interview, you consent to this recording and transcription.

• Interview Integrity.
• AI is part of how we work at Babylist - we expect you to use it too.
• Your application and interviews should still reflect you and your own thinking.
• We'll tell you when AI is encouraged.
• Misrepresentation at any stage may result in removal from consideration for this and future roles.

• Connections at Babylist.
• If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know.
• This helps us keep our process fair and transparent for everyone.

• Protect Yourself from Scams.
• All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only.
• We will never ask for payment or personal financial information.
• If you receive outreach via WhatsApp, Telegram, or a non-Babylist email - it's not us.
• Verify open roles at babylist.com/careers.