Showroom Host, Part Time

What You'll Do

The main task of the Showroom Host is to monitor the quality of service to customers attending shows/events in entertainment venues and assist in shows/events preparation and conclusion. The Showroom Host is responsible for scanning show tickets, escorting guests to their assigned section, and securing the venue during a show performance. During all showroom and theater performances ensuring operational efficiency and the highest level of customer service is achieved

Responsibilities include, but are not limited to, the following

• Upon arrival, make sure that the theater is in presentable condition prior to opening doors - refer to Daily Inspection Checklist.
• Attend pre-shift meeting with Showroom Supervisor, as scheduled prior to opening doors. Attendance is mandatory.
• Be in assigned area by designated time, on radio and earpiece, ready to work.
• Work directly with the Showroom Supervisor to ensure that all policies and procedures are correctly executed.
• Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed,
• Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues.
• Ability and willingness to work any assignment. (Assignments include, but not limited to, checking patrons' cameras or any recording devices, setup and strike of chairs, tables, entrance stanchions, sign holders, taking and/or scanning tickets, handing out programs, escorting patrons to seats, assist patrons' special needs, such as helping those with wheelchairs, coordinating backstage tours, etc.)
• Understand and perform duties of assignment.
• Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Showroom Manager of concerns.
• Respond quickly and courteously to patrons' needs, questions, comments, or concerns with answers and/or action.
• At end of show/event, walk through assigned area retrieving lost items, etc. and turn them in to Security.

Supervisory Responsibilities

• This position does not have supervisory responsibilities.

Requirements

• Enjoy working with the public.
• Ability to provide quality customer service.
• Ability to solve problems quickly and courteously.
• Excellent communication and problem-solving skills, including ability to maintain composure under stress.
• Part time, flexible shifts, available to work nights and weekends, including holidays.
• Prior customer service experience preferred. Experience in a theater/show/event setting is highly desired.
• Understand and adhere to established policies and procedures.
• Actively assist with established Front of House emergency procedures. Familiar with location and operation of emergency exits and equipment.
• Assist House Manager with procedures for injuries, medical problems, etc.
• Assist patrons with ADA / special needs.
• Ability to provide accurate knowledge to patrons regarding venue logistics (i.e., location of ticket office, restrooms, concessions, information about the show/event, general building history, etc.)
• Ability to write show reports.
• Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight.
• High School graduate or equivalent.
• At least 21 years of age.

Certifications, Licenses, Registrations

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

Preferred

• Availability to work on the weekends
• Availability to work at least 4 full shifts

Physical Requirements

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 10 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to repeatedly climb stairs - up and down - to provide effective staff coverage in all areas of venues, as needed.
• Ability to lift 75 lbs. items such as stanchions, boxes, chairs, tables etc.
• Ability to stand/walk for long periods, sometimes for the entire duration of the show/event.

Working Conditions

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.