Showroom Manager - Miami

About the role

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We’re excited to be looking for a seasoned Showroom Manager to join our growing team. You’ll be a trusted advisor in the customer journey and play an integral part in growing the in-person shopping experience at VRAI.

This role is perfect for you if you thrive on building strong customer relationships, creating a memorable experience for life’s special milestones, and leading a team of Diamond Experts. You love selling, coaching, and diamonds that are created sustainably, are reasonably tech-savvy, and are excited to join a nimble team to in turn, help grow the VRAI brand.

Responsibilities

• Consistently meet or exceed quarterly individual and team KPIs. Model sales-driven behavior and cultivate talent through sales training and mentorship (manage inbound pipeline, nurture leads, close sales, etc). As well as using clienteling and other creative strategies to drive revenue.
• Partner with VRAI management in the hiring, training, continued development, and management of Diamond Sales Experts in your location. Focus on supervising daily store procedures, including: opening/closing/policies, inventory management, merchandising, security, staffing, supplies ordering, and shipping and receiving, and act as a subject matter expert in company systems, policy, and procedure for clients and staff.
• Seek continuous improvement of systems and practices to ensure optimal client experiences. Partner with VRAI management and Retail Operations to develop and implement new policies and procedures. As well as, collaborate with VRAI marketing and product team on product launches, in-store events, press days, activations, and influencer hosting.

Requirements

• 4+ years management experience in a luxury retail environment, minimum
• Proven ability to close sales in a high-volume environment
• Diamond and jewelry expertise strongly preferred
• Independent, motivated, and well-organized
• Available weekends

Additional information

VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available. Our benefits begin as early as your first day of employment. Medical and vision coverage are retroactive to your start date, while dental and voluntary benefits take effect once you’ve completed your enrollment.

Some plans may not be available pending global locations however other options may be presented.

Physical Requirement

• Mandatory Onsite: The specific nature of this role requires physical presence at a designated VRAI facility for all scheduled work hours. This requirement applies only to positions explicitly designated as Onsite in the job description, such as showroom roles, and does not supersede any agreed-upon remote or hybrid working arrangements for other VRAI positions.
• This position will often: Sit, stand for long periods, walk, grasp, reach with hands and arms, lift below and above shoulders, bend, twist at the waist, climb, balance, stoop, squat, kneel, crawl, talk, hear, see, use fine finger manipulation, and complete repetitive motions.
• Lift/carry and push/pull up to 25 pounds

To find out more about VRAI check out: vrai.com facebook.com/vrai