Simulation Services Specialist

About the role

The Simulation Services Specialist provides operational and program support for the Health Sciences Simulation Center (HSSC). This position supports the day-to-day functioning of the center, including scheduling, communication, event and program logistics, documentation, procurement support, and resource coordination.

Working closely with simulation faculty, staff, students, and community partners, the Simulation Services Specialist helps ensure efficient center operations and supports the successful delivery of simulation-based education and training activities. This role works in collaboration with the Simulation Core Coordinator (RHT) who will manage the GO-NORTH-related efforts, while this role manages the HSSC-based efforts.

Duties/Responsibilities

Operations & Coordination (35%)

• Maintain calendars, scheduling platforms, and operational records.
• Assist with preparation and distribution of communications, agendas, meeting materials, and center updates.
• Coordinate logistics for simulation activities, trainings, workshops, tours, and special events.
• Assist with maintaining policies, procedures, forms, and operational resources.
• Support onboarding, center initiatives, and grant-funded project activities.
• Provide operational support to faculty, staff, students, and community partners utilizing the simulation center.

Stakeholder Communication & Engagement (25%)

• Serve as a point of contact for routine inquiries related to HSSC operations and services.
• Monitor, respond to, and route inquiries through HSSC shared communication channels.
• Assist with communication and coordination between simulation personnel and program stakeholders.
• Support scheduling requests and dissemination of operational information.
• Support digital signage, promotional content, outreach, and program communications.

Documentation, Data Management & Reporting (20%)

• Maintain records related to center utilization, scheduling, inventory, training activities, and program operations.
• Assist with data entry, report preparation, and documentation of simulation center activities.
• Support collection and organization of evaluation and assessment data.
• Maintain electronic and physical records in accordance with institutional requirements.
• Assist with tracking operational activities, project tasks, and assigned deliverables.

Procurement, Facilities, and Operational Readiness (20%)

• Support purchasing, order tracking, P-card documentation, and routine reconciliation.
• Maintain vendor agreements, contracts, quotes, invoices, receipts, and renewal records.
• Coordinate vendor services, equipment maintenance, deliveries, and returns.
• Manage inventory organization, supply tracking, labeling, storage, and restocking.
• Submit and track facilities requests, service tickets, and work orders.
• Coordinate preventive maintenance, equipment servicing, and vendor visits while maintaining service records, maintenance schedules, and operational logs.
• Monitor simulation spaces, equipment, and supplies to support operational readiness, including room preparation, space reset, laundry coordination, hazardous waste collection, such as sharps and batteries, and the preparation of signage, badges, and other operational materials.
• Perform other related duties as needed to support the mission of the HSSC.

Minimum Acceptable Education & Experience

• Associates degree in a health-related field and two years of simulation, administrative, program coordination, project support, or related experience; or an equivalent combination of education and experience.
• Experience working in healthcare, education, public health, or community programs is beneficial.

This is a full-time, on-site position.

Required Licenses & Certifications

• Valid driver's license (occasional travel to rural partner sites may be required).

Knowledge, Skills & Abilities

• Demonstrated project management skills, including task coordination, timeline development, milestone tracking, and stakeholder communication in complex environments.
• Knowledge of project management approaches or frameworks.
• Experience managing or coordinating multi-site, multi-partner, or grant-funded initiatives.
• Strong written and verbal communication skills.
• Proficiency with productivity tools, scheduling platforms, and data-management systems.
• Excellent organizational skills with attention to detail.
• Ability to work collaboratively with clinicians, faculty, technical staff, and rural partners.
• Adaptability, professionalism, and a customer-service mindset.
• Ability to handle sensitive information discreetly and maintain confidentiality.

Other Requirements

• Ability to lift up to 50 lbs and support event or training logistics as needed. Occasional travel required.

Preferred Qualifications

• Bachelor's degree in healthcare, public health, education, administration, or related field.
• Coursework, certification, or professional development in simulation.
• Experience coordinating programs in clinical, academic, or rural-health settings.
• Experience with grant-funded projects or workforce development programs.
• Familiarity with rural health systems, partner engagement, or distributed clinical education.
• Coursework, certification, or professional development in project management (e.g., PMP, CAPM, Agile, Lean or equivalent applied experience), and experience managing or coordinating multi-site or multi-partner initiatives, particularly in grant-funded or community-based settings.

Applicant Instructions

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application:

(Maximum of 5 Documents - additional documents can be added to the Application Questions section of the application)

• Resume/CV
• Cover Letter

Additional information

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

Please be advised that this position is supported by external sponsor funding. As such, continued employment in this role is contingent upon the availability of those external funds. If, for any reason, the sponsor funding is reduced or discontinued, employment may be subject to modification or termination in accordance with applicable policies and procedures.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains.

There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

Compensation Pay Range

$23.01 - $38.03

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location: Durham