Site Manager

Summary

• The Manager, Environmental Services (EVS) provides leadership for the daily operations of environmental services to ensure a safe, clean, sanitary, and patient-centered environment across the hospital. The role plans, organizes, and monitors EVS activities; establishes and maintains cleanliness standards; leads supervisors and frontline staff; and drives quality through training, auditing, rounding, and continuous improvement.
• The Manager partners with clinical and operational departments to ensure service excellence, regulatory alignment, and consistent delivery of environmental hygiene services that support patient care, safety, and experience.
• This role supervises frontline EVS staff, coordinates daily work activities, ensures adherence to established cleaning and infection control standards, and conducts inspections and quality assurance activities. The Supervisor also supports staffing, scheduling, training, and performance management while maintaining effective communication with clinical and operational partners.
• Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Key Accountabilities / Responsibilities

• EVS Operations & Service Delivery
• Plan, organize, and oversee daily EVS operations and linen services to ensure consistent delivery of cleaning and sanitation services and supplies across assigned areas.
• Establish and maintain standards for cleanliness and sanitation; ensure work is completed using appropriate procedures and techniques.
• Develop and manage staffing schedules and assignments to ensure adequate coverage across shifts and service needs.
• Serve as liaison with clinical/support departments to address service needs, resolve issues, and ensure minimal disruption to patient care.
• Quality, Auditing & Continuous Improvement
• Conduct regular inspections, rounding, and quality assurance reviews; document findings and implement corrective actions.
• Lead training, auditing, and process improvement initiatives to enhance cleaning effectiveness and operational performance.
• Monitor and report operational metrics (e.g., workload studies, staffing utilization, quality indicators) to support continuous improvement.
• Regulatory Compliance & Environmental Hygiene Practices
• Ensure safe and compliant environmental hygiene practices, including appropriate use of cleaning products, equipment, and procedures.
• Support regulatory and accreditation compliance activities related to environmental cleaning standards and documentation (e.g., audits, inspections, reporting as required).
• Capital, Equipment & Vendor Coordination
• Direct and monitor maintenance, inventory, and utilization of EVS equipment, supplies, and furnishings.
• Evaluate new products, equipment, and materials; participate in testing and provide recommendations for procurement.
• Coordinate vendor and contracted services (e.g., pest control, window cleaning) to ensure service quality and compliance with expectations.
• Financial & Operational Management
• Support departmental budget management by monitoring labor utilization, supplies, and operational expenses.
• Prepare and maintain operational reports, including staffing, productivity, and performance data.
• Review timekeeping, schedules and productivity measures to ensure efficient resource utilization and coverage.
• People Leadership & Workforce Management
• Lead hiring, onboarding, training, and development of EVS staff; build a high-performing and engaged workforce.
• Provides direct and/or indirect leadership of EVS supervisors, team leads, and frontline staff. Evaluates each providing coaching, feedback and corrective action as needed. Facilitate regular team communication (meetings, updates, policy reinforcement) to ensure alignment and accountability.
• Incident Management & On-Call Support
• Support resolution of operational issues and escalated service concerns; coordinate response to urgent cleaning needs or events.
• Participate in on-call or off-hours support as required to maintain continuity of EVS services.

Minimun Qualifications

Education

• Required: Associate degree in management, business administration, or healthcare-related field (or equivalent experience).
• Preferred: Bachelor's degree.

Experience

• Required: Minimum 4 years of progressively responsible experience in Environmental Services/housekeeping. with 1-2 years of supervisory experience.
• Demonstrated experience in EVS operations, scheduling, quality inspection, and staff supervision.

Licensure / Certification

• Preferred: Certified Healthcare Environmental Services Professional (CHESP).
• Preferred: EVS training certifications (e.g., T-CHEST/T-CSCT) where training programs are emphasized.
• As required: Valid driver's license for roles requiring site travel.

Working Conditions

• Work is performed throughout patient care and support areas; requires frequent walking, standing, and routine rounding/inspection activities.
• May involve exposure to environmental conditions typical of hospital operations; adherence to safety procedures required.
• May require periodic travel between sites and participation in off-shift/on-call coverage.

Pay Range

$78,416.00-$129,355.20