Site Operations Manager

About the role

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Jll - Site Operations Manager (M1)

Transform at JLL in our work dynamics division as a Facilities Management professional on a global client account in our Technology Vertical! Our client is the world's leading cloud-based Customer Relationship Management (CRM) and artificial intelligence software company.

Location: Chicago, IL 60654 (downtown River North/West Loop area)

Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM

Travel Requirements

• 25% travel to other client sites in IN
• Reporting to: Senior Site Operations Manager
• Estimated base salary range: $97,000 - $115,000

What this job involves

As a Site Operations Manager at JLL, you'll be primarily responsible for overseeing and optimizing the performance of both hard and soft services vendors for our client's sites. Your focus will be on managing vendor relationships, ensuring service quality, and driving operational excellence across the vendor ecosystem while maintaining site integrity and meeting client expectations.

Your day-to-day tasks will include

• Managing and coordinating activities of hard and soft services vendors across client sites
• Conducting regular performance reviews and quality audits of vendor services
• Negotiating and overseeing vendor contracts, including SLAs and KPIs
• Ensuring seamless integration of vendor services with overall site operations
• Implementing vendor management best practices and continuous improvement initiatives
• Resolving vendor-related issues and escalations to maintain smooth site operations
• Analyzing vendor performance data and preparing reports for client and internal stakeholders
• Collaborating with procurement teams to identify and onboard new vendors as needed
• Ensuring vendor compliance with site-specific regulations, policies, and procedures

Required Qualifications

• High school diploma or GED equivalent
• Minimum 5 years of experience in third-party facilities management or outsourced site operations and vendor management
• Proven track record in managing multiple vendor relationships in a site context
• Strong knowledge of contract management and vendor performance metrics
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in vendor management and facility management software
• Experience in site-based operational planning and execution

Preferred Qualifications

• Bachelor's degree in Facility Management, Business Administration, or related field
• Professional certifications such as FMP, CFM, or CPSM
• Experience managing both hard and soft services vendors in diverse facility environments
• Knowledge of industry-standard service level agreements and key performance indicators
• Familiarity with relevant industry regulations and site compliance requirements
• Experience with cost optimization and budget management in a site operations context
• Proficiency in project management methodologies
• Understanding of lean management principles and process improvement techniques applied to site operations

• Please submit your application with an updated resume, location, and contact information.
• If you're a current JLL employee, please apply using the Internal Career Site.
• #FMjobs
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• Expected compensation for this position: 97,000.00 – 115,000.00 USD per year
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
• Location: On-site –Chicago, IL

Job Tags

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Benefits

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.