Site Reliability Engineer

About the role

Join the Team Modernizing Medicine At ModMed, we're not just building software-we're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code.

This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction.

From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for "Technology Team of the Year" 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Summary

ModMed is seeking a driven Site Reliability Engineer to join our high-performing, collaborative, and passionate team. In this role, you'll be instrumental in ensuring our cloud infrastructure is secure, scalable, reliable, and cost-efficient, enabling our developers to move fast while building innovative solutions that truly Modernize Medicine. This is a hands-on position where you'll lead automation, observability, and performance initiatives across a dynamic healthcare IT environment, helping shape the future of our cloud-native platform.

Key Responsibilities

• Cloud Infrastructure Management: Administer and optimize AWS environments for security, performance, scalability, and cost-efficiency.
• Monitoring & Observability: Enhance DataDog monitoring to proactively detect and resolve issues.
• Developer Empowerment: Standardize infrastructure and provide self-service access through GitOps, APIs, UIs, and other automation tools.

• Containerization & Orchestration: Lead Kubernetes initiatives to improve efficiency, scalability, and resilience.
• Performance Tuning & Cost Optimization: Continuously improve cloud performance and reduce costs through smart resource management.
• Incident Response & Troubleshooting: Quickly diagnose and resolve complex issues across AWS environments.

• Security & Compliance: Implement best practices for cloud security and regulatory compliance.
• CI/CD Optimization: Improve deployment pipelines using Jenkins, GitHub Actions, and AWS services for fast and reliable releases.
• Mentorship & Collaboration: Guide junior engineers, foster learning, and promote a culture of operational excellence.

Cross-Functional Partnerships: Work closely with product, engineering, and operations teams to deliver AWS-based solutions that meet business objectives.

Pay and benefits

Experience: 5+ years in Cloud/Site Reliability Engineering. Cloud Expertise: Deep hands-on experience with AWS, including security, performance tuning, and cost management. Automation & Tooling: Proficiency with DataDog, Terraform, Ansible, Kubernetes, Jenkins, and scripting languages (Python, Bash).

Technical Knowledge: Strong understanding of networking, cloud security, CI/CD best practices, and Windows Server/IIS administration. Leadership: Proven ability to mentor engineers and drive technical initiatives. Communication: Excellent verbal and written skills, able to clearly explain technical concepts to diverse stakeholders.

Mindset: Passionate about reliability, automation, and building scalable, cloud-native systems in a fast-paced environment. ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.

Eligible Modernizers can enroll in a wide range of benefits: United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals.

Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.

If you are receiving communications as described above, please report them to the FTC website.