Site Reliability Engineer

The Role

We're hiring a Site Reliability Engineer to own the operational health of our connected sensor platform - spanning a live fleet of edge hardware deployed at customer sites and the cloud infrastructure behind it.

This is a high-ownership role at the intersection of ops and platform engineering. You'll drive reliability across our sensor fleet - triaging issues in the field, building the systems that prevent them from recurring, and owning the observability that keeps us ahead of problems as we scale.

Responsibilities

Reactive - Triage & Recovery

• Debug and triage issues across a live fleet of diverse Linux-based sensor nodes and edge appliances deployed at customer sites.
• SSH into field hardware to diagnose, patch, and recover systems - often with limited remote access and incomplete information.
• Own site bring-ups end to end; be the person who gets things back online.

Systems Builder - Close the Loop

• Build and maintain fleet management systems: OTA update pipelines, device health tracking, remote diagnostics, and lifecycle tooling.
• Identify repeat fires and eliminate them - build tooling, pre-deployment checks, and root cause processes that prevent recurrence.
• Automate toil relentlessly: if you're doing something twice, you should be scripting it.
• Collaborate with embedded systems, and platform teams to define reliability and deployment requirements.

Observability Owner - Fleet Visibility

• Design and implement observability (logging, metrics, alerting) across edge devices and cloud infrastructure (AWS).
• Surface and close telemetry gaps; build fleet-wide visibility that enables data-driven reliability decisions.
• Develop runbooks, incident response procedures, and participate in on-call rotations.

Qualifications

• Strong Linux systems administration - comfortable working over SSH in production, not just dev environments.
• Experience with edge or on-prem hardware alongside cloud infrastructure.
• Solid networking fundamentals: DNS, firewalls, VPNs, subnets, secure remote access.
• Scripting or programming in Python, Go, or Bash for operational tooling.
• Familiarity with containerization (Docker, Kubernetes a plus).
• Embedded systems experience - reading firmware logs, understanding hardware-software boundaries, and reasoning about what's happening below the OS is a meaningful edge in this role.
• Deeper cloud experience (AWS infrastructure, IAM, networking, observability tooling) is a strong plus for owning the cloud side of the fleet.
• Rust or C experience - we have firmware in both; being able to read and reason about low-level code accelerates triage significantly.