Site Reliability Engineer

About the role

Location: Austin - Arboretum Plaza, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This is for a hybrid role in Austin, TX.

Position Summary

We are looking for an experienced SRE - Site Reliability Engineer to work with our North American Team. Your responsibility will be to help design and build tools and infrastructure that we use to support our teams and our customers. These tools will have to scale with our growing platform and customer base, and will drive operational excellence for the company's globally distributed network.

The person taking this role will have input in decisions that will have a major impact on the infrastructure and how we serve our customers. As an SRE in the ICO organization, you will work with your team solving problems, supporting and optimizing the infrastructure programmatically. You will work with your team to improve the overall availability, reliability, performance, and security of the infrastructure under control.

Special Position Requirements

• Work Schedule: Monday to Friday with on-call work over some weekends
• Work Travel: Domestic and international travel will be required from time to time to meet with colleagues, attend conferences etc etc.

While we have some flexibility about our working locations it is important that we meet face to face from time to time to properly build relationships and get to know each other. Therefore you may be required to travel internationally up to 5 times a year for department conferences, team meetings or group working sessions. You will also be required to attend your registered Thales / Imperva office. A few times a week to work directly with colleagues.

Key Areas of Responsibilities

• Work with other teams across the company to build and deploy infrastructure that supports our platforms.
• Apply SRE core tenets of measurement (SLI/SLO/SLA), eliminate toil, and reliability modelling
• Establish metrics for data-driven decisions to increase availability, reliability, and velocity
• Build and maintain, and evolve SLO and SLI network/system/application baselines
• Assist with go/no go preplanning, verification/validation, and review of existing and new product/services
• Proactively analyse data and test the integrity of network/systems to ensure production applications and services are operating optimally
• Work with internal customers as needed to troubleshoot and resolve business affecting issues
• Participate in escalations, incident response, RCA's, and postmortems
• Participate in 24x7 on-call rotation

Basic Qualifications

At least 5 years of professional experience within a cloud/web/CDN scale infrastructure

Experience with Python and Go. C/C++ a plus

Expert knowledge of Linux systems, network programming and protocols TCP, UDP, DNS, TLS/SSL, HTTP

Experience with BGP and Anycast routing is a plus

• Experience with DevOps principles and concepts such as Infrastructure as Code (Ansible/Saltstack), CI/CD (Gitlab, Jenkins, Git), monitoring and visualization (Prometheus, Grafana)
• Experience with big data technologies such as NoSQL/RDBMS, Redis, ElasticSearch, Kafka
• Experience with containers and container management (Docker, Kubernetes)
• Experience analyzing and building data telemetry, modeling, pipelines, UI visualization
• Experience in developing software, troubleshooting, and monitoring large scale distributed systems
• Implement software engineering best practices/standards and software development life cycle
• Working knowledge and experience of Agile software development methodologies
• Outstanding collaboration and communication, and documentation skills with a proven ability to work cross-functionally
• BS/MS in computer science, engineering, or a related technical discipline or equivalent experience