Site Reliability Engineer, Enterprise Technology Services

Summary

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better.

It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.”

Embark on an exhilarating journey with the IS&T Product Engineering and Lifecycle Solutions (PELS) group as we lead an exciting transformation in next-generation FMD (Full Material Disclosure), Product Lifecycle Management (PLM) and PIM (Product Information Management) platforms, fueling Apple's pursuit of product innovation and regulatory compliance across our expansive hardware, software, and services domains. Collaborate with a vibrant, inclusive, and exceptionally skilled cohort of engineers who are as passionate as you are. Come craft the most significant achievements of your career alongside us!

About the role

As an SRE, you will play a key role in ensuring the reliability, scalability, and performance of Apple's FMD (Full Material Disclosure) Platform while driving automation and DevOps best practices.

Responsibilities

• System Observability: Implement and maintain robust observability solutions that provide real-time insights into system performance and health, proactively identifying and addressing potential issues before they impact users.
• Troubleshooting and Root Cause Analysis: Investigate and resolve incidents swiftly during critical situations, performing thorough root cause analysis to prevent recurrence.
• Automation: Leverage your coding skills to build tools and automate runbooks, driving efficiency and reducing manual toil.
• Documentation: Maintain and manage runbooks and best practices to foster knowledge sharing and improve team efficiency.
• Communication: Demonstrate strong interpersonal skills with the ability to collaborate effectively across multiple business and technical teams.

Minimum Qualifications

• 3+ years of experience in Site Reliability Engineering, DevOps, Software Engineering, or a related field in the US.
• Proficiency in at least one scripting or programming language (Python, Go, Java, or similar).
• Monitoring distributed system architectures with hands-on expertise in log monitoring and analysis tools such as Splunk.
• Education: Bachelor’s or Master’s degree in Computer Science or a related field (equivalent practical experience).

Preferred Qualifications

• Good understanding of database principles and working knowledge in distributed storage and infrastructure solutions such as Oracle, Cassandra, SOLR, and Kafka (1-2 yrs of experience).
• Good command on Linux, networking concepts (TLS/SSL, DNS, Load Balancers, etc.,) and troubleshooting skills in large scale environments (1-2 yrs of experience).
• Experience with container management and microservices architectures such as Docker, across cloud and on-premises infrastructure.