Site Supervisor

About the role

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Our Site Supervisor is accountable for the following key responsibilities:

• Oversee the daily operations of the site to ensure efficient and effective service delivery, making strategic decisions to optimize workflow and resource allocation.
• Implement site-specific strategies to enhance customer satisfaction and operational efficiency, aligning with the overall goals of the organization.
• Lead and mentor the site team, providing guidance and support to ensure high performance and professional development, while fostering a positive work environment.
• Collaborate with cross-functional teams to identify and resolve complex issues, driving continuous improvement initiatives, and ensuring compliance with regulatory standards.
• Monitor key performance indicators (KPIs) and generate reports to inform strategic decision-making and drive operational excellence.
• Conduct regular audits and assessments to evaluate site performance, identify areas for improvement, and implement corrective actions to maintain high standards of service delivery.

Essential Skills, Knowledge, and Experience

• +3 years of experience
• Experience with data analysis tools such as Excel or Tableau to interpret performance metrics and generate reports.
• Familiarity with problem solving tools to ensure service delivery standards are met.
• Strong leadership skills to guide and motivate a team of support technicians.
• Excellent communication skills to liaise between clients and technical teams, ensuring clear and concise information exchange.
• Problem-solving abilities to diagnose and resolve complex issues, often under pressure.
• Strategic planning skills to develop and implement service improvement initiatives.
• Ability to advise and mentor junior team members to enhance their technical and soft skills.

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$61,575.00 - $82,100.00

Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff