Site Support Engineer

About the role

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.

About the role

Parsons is looking for a talented Site Support Engineer to join our growing team!

In this role, you will help shape and support a dynamic government-off-the-shelf (GOTS) solution that delivers powerful capabilities to end users across the NASIC enterprise. This position is located in Washington DC at Joint Base Anacostia-Bolling.

What You'll Be Doing

• Provide on-site daily support for a GOTS solution at NASIC.
• Travel as needed to provide remote training and support to customer sites across the National Capitol Region.
• Serve as a site advocate for Parsons' solutions and capabilities.
• Train users in proper use of the solution and best practices.
• Manage user and group accounts within the software.
• Collect and document requirements from current and potential user communities.
• Advise on and recommend updates to standard operating procedures (SOPs) and Tactics, Techniques, and Procedures (TTPs) to maximize solution value and mission impact.
• Compile, consolidate, and organize data and information into clear, accurate reports.
• Responsible for interfacing with multiple stakeholders to assess and understand the requirements to ensure that user stories are consistent and applicable across all products. Is responsible for overseeing functional and non-functional requirements for multiple products within the project team.
• Test new software releases and assist with frequent solution deployments in a fast-paced environment.
• Reconcile conflicts; decompose high-level information into the appropriate level of detail for team members; and participate in peer reviews of requirements documentation.
• Overseeing functional and non-functional requirements for multiple products within the project team
• Perform system administration tasks under the direction of senior technical staff.
• Maintain imports of customer identified vendor data sets and ensure updated and accurate search indexes.
• Interfacing with multiple stakeholders to assess and understand the requirements to ensure that user stories are consistent and applicable across all products
• Understand NASIC mission needs and identify how Parsons' solutions support and enable those requirements.
• Attend meetings with current and prospective users to gather feedback, present capabilities, and build strong relationships.

What Required Skills You'll Bring

• Active Top Secret/SCI (TS/SCI) security clearance.
• Bachelor's Degree, with additional years of experience able to count in lieu of a degree
• 2+ years of experience, with additional education, training, and certifications able to count towards total years of experience
• Strong verbal and written communication skills.
• Security+ certification (Can be acquired post hire but will be required for onsite activities).

What Desired Skills You'll Bring

• Experience working with the Civil and Military Aviation systems.
• Experience collaborating with geographically dispersed teams.
• Demonstrated flexibility and adaptability to evolving customer requirements.
• Motivation and ability to quickly learn new technologies, tools, and processes.
• Willingness to learn AI concepts and assist customers with integration decisions.

Security Clearance Requirement

• An active Top Secret security clearance is required for this position.
• This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.

Salary Range

$74,800.00 - $130,900.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!

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