SKS Showroom - Guest Relations Coordinator - Napa, CA

About the role

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.

Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity.

At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

The Opportunity

We are in search for our newest SKS Showroom - Guest Relations Coordinator for our Napa Valley - Experience and Design Center - Showroom.

The Guest Relations Coordinator ensures a welcoming showroom experience while supporting events, reservations, customer records, and sales operations.

The role combines guest service, coordination, administration, and showroom presentation.

• This is a contract position

Guest Experience & Hospitality

• Welcome and assist visitors, ensuring a warm, professional, and memorable showroom experience.
• Serve as the primary point of contact for guests before, during, and after showroom visits.
• Coordinate hospitality needs, including refreshments, catering, dietary accommodations, and special requests.
• Maintain a customer-first approach and ensure all guests receive exceptional service.

Scheduling & Event Coordination

• Schedule showroom tours, product demonstrations, training sessions, meetings, and special events.
• Manage showroom calendars and coordinate logistics with internal teams, presenters, chefs, and external partners.
• Confirm attendance, communicate event details, and provide timely follow-up with guests and stakeholders.

Reservation & Attendee Management

• Maintain accurate attendee lists and event registrations.
• Track RSVPs, guest communications, and event participation.
• Prepare guest itineraries, name tags, sign-in materials, and event documentation as needed.

CRM & Administrative Support

• Maintain customer, designer, builder, architect, and distributor records within CRM systems.
• Enter, update, and manage guest and event data accurately.
• Generate reports and assist with customer engagement tracking.
• Provide administrative support for showroom operations and sales activities.

Event Logistics & Follow-Up

• Coordinate event setup and breakdown activities.
• Assist with preparation of training materials, presentations, and showroom displays.
• Conduct post-event follow-up communications, surveys, and reporting.
• Track event outcomes and support continuous improvement initiatives.

Showroom Readiness & Presentation

• Ensure the showroom is clean, organized, and presentation-ready at all times.
• Coordinate with vendors and facility teams as needed to maintain showroom standards.
• Assist with merchandising updates, signage, and promotional materials.

Sales & Team Support

• Support showroom staff with customer communications and appointment preparation.
• Coordinate appliance selection documentation, product literature, and information requests.
• Assist with lead management and customer follow-up activities.
• Work collaboratively with sales, marketing, and showroom leadership to achieve business objectives.

Requirements

• Must be prepared to be the SKS Brand Ambassador at The Mart and immediately become an appliance and home living solutions subject matter expert (on SKS) to be an integral part of all training activities onsite
• Must be proficient in MS Office (eg. Excel and PPT) and familiar with CRM nomenclature
• Other duties as needed
• Minimum 3 years of experience with a luxury brand, in or related to the appliance industry and/or luxury showroom or luxury retail store experience

Recruiting Range $83,000 - $89,000 USD

Benefits Offered Full-Time Employees

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors

• Eligible for the relevant benefit programs offered through our partner agencies.