Small Business Connect Relationship Banker (Call Center Sales) Irving TX

About the role

The Small Business Connect Relationship Banker will be responsible for demonstrating excellent customer service in accordance with the U.S. Bank Core Values. Provides comprehensive financial solutions to small businesses with annual revenues less than $2.5 million.

Primary responsibilities include outbound calling activities while leveraging digital tools and building strong human connections to offer solutions to business customers. May also include servicing, account opening and maintenance for customers within the segment. Source of referrals opportunities will be through digital or direct mail marketing lead lists, along with internal and external partners.

Basic Qualifications

• Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record
• Typically has a Bachelor's degree or equivalent work experience
• Three or more years of customer service, sales and/or prospecting experience

Preferred Skills/Experience

• Comprehensive knowledge of applicable bank and branch policies, procedures and support systems
• Comprehensive knowledge of cash flow management and business credit underwriting and demonstrates the ability to confidently communicate with underwriters
• Demonstrates excellent customer service in accordance with the U.S. Bank Core Values and provides comprehensive financial solutions to small businesses with annual revenues less than $2.5 million
• Demonstrates strong written and verbal communication skills and can convey business recommendation in an effective manner
• Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations
• High call volume / call center experience
• Shift: 11:30 am - 8:00pm CST Mon-Fri
• One Saturday every 4 weeks
• Location expectations

• This role requires working from a U.S. Bank location three (3) or more days per week.
• If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work.
• That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
• Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.