Small Parcel Coordinator

Position Summary

Join our rapidly growing Distribution & Fulfillment team as a Small Parcel Coordinator and build a rewarding career in the trillion-dollar supply chain and logistics industry-no prior experience required! We're seeking a detail-oriented, organized professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Reporting directly to the Small Parcel Manager, you'll play a critical role in supporting our small parcel clients through precise coordination, proactive communication, and data-driven insights.

Responsibilities include but are not limited to

• Shipment Tracking & Visibility: Monitor shipments throughout their entire lifecycle using carrier platforms and systems, ensuring 100% visibility and proactive updates for our customers
• Data Management & Reporting: Maintain exceptional data integrity for monthly business reviews (MBRs), including metrics such as cost per package, cycle time, weight and dimension details, and other key performance indicators
• Customer Service Excellence: Respond promptly to customer inquiries, provide shipment status updates, communicate delays or issues, and maintain accurate records in customer portals
• Claims Processing: Handle carrier claims from initiation through resolution, ensuring timely and accurate documentation
• Appointment Coordination: Schedule and manage pickup and delivery appointments at ITS facilities and off-site locations
• Process Documentation: Organize and maintain team documents, standard operating procedures, and reference materials
• Invoice Support: Compile and verify data for accurate client invoicing
• Additional Responsibilities: Support team initiatives and special projects as needed

Position Requirements

• Exceptional attention to detail and organizational skills
• Strong customer service orientation with excellent communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to multitask, prioritize, and meet deadlines in a dynamic environment
• Collaborative mindset with a strong work ethic and positive attitude
• Associate degree or equivalent experience is preferred

Physical Demands

• Constantly remains in a seated or standing stationary position at a professional desk workstation for prolonged periods (typically 80%+ of a shift).
• Continuous use of hands and fingers to navigate a Transportation Management System (TMS), manipulate complex spreadsheets, and rapidly respond via digital communication channels.
• High vocal and auditory stamina required to handle continuous phone communication with external carrier dispatchers, freight brokers, and delivery drivers.
• Close visual acuity is strictly required for extensive, daily computer terminal use, tracking transit maps, and auditing freight bills of lading.
• Work is primarily conducted in a climate-controlled office environment with low to moderate noise levels. Occasional mobility is required to navigate to on-site distribution floors or shipping windows where exposure to warehouse dust, moving equipment, and fluctuating dock temperatures may occur.

• FLSA Status: Non-Exempt
• Schedule: 7am-3:30pm Monday through Friday