SMB Account Manager, Food & Beverage

About the role

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.

As an Account Manager on our SMB Food and Beverage (F&B) team, you'll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with clients in the food space-understanding their unique needs, crafting innovative solutions, and championing them within Square.

In this role, you'll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you'll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements.

You Will

• Own, retain, and grow a portfolio of SMB Food & Beverage merchants, helping them thrive through tailored adoption of Square tools.
• Drive expansion through product adoption, upselling, and value-based recommendations.
• Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
• Balance proactive outreach, retention activities, and growth opportunities through strong organisation and time management.
• Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square

You Have

• 3+ years experience in Sales, Account Management or related field
• Experience discovering and closing sales opportunities and building client relationships.
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients.
• Experience within the Food and Beverage industry is preferred

Pay and benefits

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

• Zone A: ($135,200 - $202,800)
• Zone B: ($125,762 - $188,630)
• Zone C: ($118,950 - $178,438)
• Zone D: ($108,160 - $162,240)

Amounts listed above include target variable compensation.

We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal

• empowering you to do the best work of your career while building the life you want.
• Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
• Check out our other benefits at Block.

• Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy.
• Each of our brands unlocks different aspects of the economy for more people.
• Square makes commerce and financial services accessible to sellers.
• Cash App is the easy way to spend, send, and store money.
• Afterpay is transforming the way customers manage their spending over time.

• TIDAL is a music platform that empowers artists to thrive as entrepreneurs.
• Bitkey is a simple self-custody wallet built for bitcoin.
• Proto is a suite of bitcoin mining products and services.
• Together, we're helping build a financial system that is open to everyone.