SMB Account Specialist, EDU

The opportunity

Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.

Key Responsibilities

The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy.

AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the SMB Account Manager will:

• Protect and grow existing accounts by executing a scalable account management strategy
• Utilise data to systematically identify new revenue opportunities through existing products
• Collaborate with Sales to close new product opportunities which further unlock an account’s potential

Additional duties of the an SMB Account Manager

• Support the execution of new client onboardings & new product deployments
• Work collaboratively with Client Operations to resolve operational challenges
• Represent Flywire in webinars and in-person events as needed
• Be an active contributor to the development of the team, providing ‘on the ground’ insight
• Supporting the onboarding of new team members
• Contract renewals

Here's what we're looking for

Bachelor’s Degree in Business, Communications, or Marketing

2+ years of experience managing client/customer relationships, success and/or support

• CEFR minimum level of C1 in English
• Excellent written and verbal communication skills
• Emotional intelligence and change management skills
• Be an engaging, personable & confident presenter
• Strong attention to detail, time management and organisational skills
• Excellent interpersonal, analytical and planning skills
• Problem solving and project management skills
• Be accountable, proactive & persistent. Always

Experience in sales/account management in Higher Education Industry is preferred

Salesforce experience is a plus

Additional Information: Submit today and get started!

• We are excited to get to know you!
• Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates.
• Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Pay and benefits

The US base salary range for this full-time position is $50,000 - $60,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.

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